Visa Processing Specialist
Vor 6 Tagen
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys, and qualified migration consultants located in over 60 offices in 27 countries.
We have thirty years of experience, making us the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide, and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.
About the JobWe are seeking a Visa Consultant to coordinate visa, passport, and related services that are initiated through CIBT Consular Services, with the utmost professionalism, expert advice, and responsiveness.
Job DescriptionAs a Visa Consultant, you will be responsible for:
- Providing expert phone and email support to assist customers in completing application forms for visas, passports, and related services, handling all other aspects of processing documents for customers, ensuring accurate, efficient, and timely processing.
- Providing current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission.
- Ensuring customers have a clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely.
- Providing customers with real-time updates throughout the process.
- Promoting best practice, ensuring all Service Level Agreement (SLA) standards are met or exceeded; effectively handling a high volume of calls and emails in a consistent, courteous, and professional manner.
- Developing expert skills in visa and passport processing, maximizing efficiency and productivity.
- Working closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless processes.
- Building a dedicated and expanded customer base; educating customers about added-value products that may benefit them; demonstrating initiative in providing solutions and resolving client issues.
- Documenting information in CIBT's secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedules.
- Staying abreast of all product/service enhancements, system updates, and changes to requirements.
- Assisting colleagues and other teams as requested.
- Maintaining strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data.
- Completing all work in strict compliance with law, regulations, and company policies, supporting CIBT's strong ethical culture.
To be successful in this role, you will need:
- A high school education.
- 1-3 years' experience; highly desirable: experience in travel, hospitality, or embassy/consulate relations.
- Excellent written and oral communication skills.
- Excellent command of the English language, spoken and written.
- Exceptional communication and interpersonal skills.
- A strong client service mentality.
- Solutions-focused with excellent attention to detail and accuracy.
- Proficiency with computer software; aptitude for learning new programs.
- Strong organizational and time management skills.
- Ability to handle high volumes while maintaining a high level of productivity.
- Ability to problem-solve, analyze information, and provide solutions.
- A pro-active attitude.
$50,000 - $65,000 per annum, depending on experience.
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