Technical Support Specialist for Corporate IT Environments
vor 2 Wochen
Skyguide is a renowned organization in the field of aviation services, and we are seeking an exceptional IT End User Services Specialist to join our team.
Job DescriptionWe are looking for a dedicated professional who can provide top-notch technical support to our end users. As an IT End User Services Specialist, you will be responsible for delivering 2nd and 3rd Level support via various communication channels, including phone, email, chat, or in-person interactions. You will also process incidents, problems, and service request tickets using our ITSM tool and collaborate with other IT teams to escalate and resolve complex technical issues. Additionally, you will document support activities, solutions, and resolutions for future references.
Key Responsibilities- Providing timely and effective technical support to end users
- Processing incidents, problems, and service requests in our ITSM tool
- Collaborating with other IT teams to resolve complex technical issues
- Documenting support activities and solutions for future reference
- Install, configure, and troubleshoot operating systems, software applications, and peripheral devices
- Education in Information Technology
- Proven experience in providing technical support to end users in a corporate environment
- Strong knowledge of operating systems (Windows) and productivity software (M365)
- Experience with Active Directory, SCCM, Citrix, MS Exchange, Jira & Confluence
- Driving license and willingness to travel to regional airports
- Languages: German native, English Level B2
As an IT End User Services Specialist at Skyguide, you can expect a competitive salary range of €45,000 - €60,000 per annum, depending on your qualifications and experience. Our comprehensive benefits package includes opportunities for professional growth, a dynamic work environment, and a chance to work with a leading organization in the aviation industry.
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