Financial Support Specialist

Vor 3 Tagen


Stäfa, Zürich, Schweiz Tiger Recruitment Vollzeit

At Tiger Recruitment, we are seeking a highly motivated and detail-oriented Financial Support Specialist to join our team. In this role, you will play a vital part in delivering exceptional support for our e-banking services while assisting clients with their inquiries.

Key Responsibilities:
  1. Guide clients through the e-banking enrollment process, ensuring a smooth and efficient setup.
  2. Address specific client questions related to e-banking functionalities, such as password resets, transaction inquiries, and account access issues.
  3. Investigate and resolve client issues in a timely manner and provide step-by-step solutions to clients.
  4. Work closely with the IT department to identify and report system bugs and technical issues affecting client experience.
  5. Collaborate with fellow team members to share knowledge and best practices for client support.
  6. Participate in team meetings and training sessions to stay updated on product changes and service improvements.
  7. Identify opportunities to enhance the client support experience and suggest process improvements.
  8. Stay informed about industry trends and emerging technologies related to e-banking.


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