L3 Support Engineer

vor 1 Woche

Emmen, Luzern, Schweiz ALSO Vollzeit
About the Role

We are seeking a highly skilled Platform Support Engineer to join our team at ALSO. As a key member of our support team, you will be responsible for providing level 3 support and collaborating closely with development teams to ensure timely and effective support to our customers and partners.

Key Responsibilities
  • Apply in-depth troubleshooting and debugging skills to identify the root cause of customer issues.
  • Provide L3 support to requestors, including report exports, account moves, and issue troubleshooting.
  • Analyze recurring issues and suggest new solutions to reduce escalations to 3rd level.
  • Collaborate with development team members to address long-term fixes.
  • Execute API calls and troubleshoot applications as needed.
  • Participate in workshops and demos.
  • Participate in IT audits.
  • Maintain existing code base by fixing bugs and refactoring.
Requirements
  • Experience supporting SaaS solutions.
  • Ability to troubleshoot systems built and deployed in Azure and integrated with APIs.
  • Eager to learn and able to undertake simple defect fixing.
  • Experience in application testing and troubleshooting, including frontend and backend parts of the product.
  • Experience in testing environment management and Git.
  • Basic knowledge of databases and Linux.
  • Experience in testing SOAP and REST APIs.
  • Curious and problem-solver mindset.
  • Excellent time-management and multitasking skills.
  • Skilled in verbal and written communication skills (English).
Desirable Qualifications
  • Bachelor's or master's degree or relevant education.
  • Interest in testing industry evolution and CI/CD practices.
  • Experience in scripting (JS, Python, or any other).
  • Any IT certification.
About ALSO

ALSO is a leading technology provider for the ICT industry, active in 30 countries in Europe and 144 countries worldwide. We offer a stimulating environment and the opportunity to work in an agile, motivated, and experienced international team.

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