Luxury Retail Manager

Vor 4 Tagen


Zürich, Zürich, Schweiz Richemont Vollzeit
Job Description

Main Purpose:

  • The ideal candidate will be responsible for driving the growth and optimization of the boutique's performance.

Boutique Performance:

  • Identify personal sales goals and KPIs, create action plans to achieve targets.
  • Review team goals, implement action plans for team members.

Team Management:

  • Motivate and coach the boutique team daily.
  • Enforce learning of Maison's training materials with team members.

Client Relationships:

  • Provide exceptional customer service at all times.
  • Understand and implement CRM programs with team members.

Boutique Maintenance:

  • Ensure exterior and interior environment guidelines are respected.
  • Ensure team achieves high operational and visual merchandising standards.

Boutique Operations:

  • Adhere to Policies and Procedures administered by the Maison.
  • Assist in back office duties including delivery and reporting.

Qualifications:

  • Minimum 8 years in luxury retail industry, 3 years of management experience.
  • Strong sense of luxury service and aesthetics.
  • Result-oriented with strong entrepreneurial mindset.

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