Product Support Quality Engineer
vor 1 Monat
Distalmotion SA is a medical device company that aims to deliver the benefits of robotic surgery to more surgeons, hospitals, and patients globally. Our vision is to establish a new standard of care, removing traditional barriers and complexities of robotics to ensure greater access to best-in-class minimally invasive surgery.
Job DescriptionWe are seeking a highly skilled Product Support Quality Engineer to join our Customer Experience department. As a Product Support Quality Engineer, you will be responsible for investigating product and customer complaints, carrying the "voice of the customers" into product development and CAPA boards to drive continuous products and services improvement.
Key Responsibilities- Own and continuously improve complaint handling tool and process to ensure both reportability compliance, customer satisfaction, and drive product continuous improvement.
- Daily review of complaint database for reportability evaluation.
- Liaise with Clinical Specialist and/or Field Service for complaint records completeness.
- Ensure timely investigation and closure of complaints.
- Involve on related CAPA, R&D, PMO, Training reviews to report on product complaints.
- Lead monthly Customer Complaint Board providing complaint overview to Distalmotion's management.
- Report on product complaint data for Post Market Surveillance reviews.
- 3 to 5 years of similar QA experience in a medical device company developing, manufacturing, and marketing technically complex equipment, including hardware, software, and mechanics.
- Degree in Engineering.
- Opportunity to work in a fast-growing company active in one of the most promising fields of medicine.
- A dynamic atmosphere in an internationally minded environment.
- Permanent contract with 25 days of paid vacation.
- Benefit from one day to two days per week working remotely to boost flexibility.
- Attractive talent development programs and initiatives empowering employees to enhance their skills and fostering professional development growth.
- Mobility plan, competitive company pension plan, support for gym memberships.
- Regular team building events such as boot camps, skiing, and much more.
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Epalinges, Waadt, Schweiz Distalmotion SA VollzeitAbout the RoleDistalmotion SA is seeking a highly skilled Product Support Quality Assurance Engineer to join our Customer Experience department. As a key member of our team, you will be responsible for investigating product and customer complaints, driving continuous product and service improvement, and ensuring the highest level of quality and customer...
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