Customer Experience Specialist

vor 2 Wochen


Gstaad, Bern, Schweiz Gi Group SA Vollzeit
About Gi Group SA

Gi Group SA is a leading staffing company that connects talented individuals with top employers. We are committed to providing exceptional customer service and supporting the growth of our clients' businesses.

Job Summary

We are seeking a highly motivated and organized Customer Experience Specialist to join our team in Gstaad. As a key member of our client's sales team, you will be responsible for delivering an exceptional customer experience by providing administrative support and ensuring timely delivery of required items.

Key Responsibilities:
  • Deliver required items to Sales Associates on time
  • Provide updates on order status and delivery arrangements to Sales Associates
  • Maintain and update clientele books through various administrative functions
  • Swiftly communicate any missing items to supervisors
  • Support Sales Associates in maintaining accurate store stock levels to optimize sales
  • Participate in store maintenance and stock-keeping
  • Comply with all loss prevention procedures to ensure inventory integrity
  • Provide exceptional customer service by supporting sales teams with client correspondence via email, phone calls, or letters
  • Develop and maintain product knowledge to enhance sales quality
Requirements:
  • Commitment to delivering exceptional customer service
  • Fluency in German and English, both spoken and written; other languages are a plus
  • Strong interpersonal skills
  • Good stress management, flexibility, and adaptability
  • Ability to work in a team environment
What We Offer:

We offer a competitive salary of CHF 45,000 - CHF 55,000 per year, depending on experience. This role provides opportunities for career growth and development within our organization.



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