Customer Experience Specialist
vor 2 Wochen
Gi Group SA is a leading staffing company that connects talented individuals with top employers. We are committed to providing exceptional customer service and supporting the growth of our clients' businesses.
Job SummaryWe are seeking a highly motivated and organized Customer Experience Specialist to join our team in Gstaad. As a key member of our client's sales team, you will be responsible for delivering an exceptional customer experience by providing administrative support and ensuring timely delivery of required items.
Key Responsibilities:- Deliver required items to Sales Associates on time
- Provide updates on order status and delivery arrangements to Sales Associates
- Maintain and update clientele books through various administrative functions
- Swiftly communicate any missing items to supervisors
- Support Sales Associates in maintaining accurate store stock levels to optimize sales
- Participate in store maintenance and stock-keeping
- Comply with all loss prevention procedures to ensure inventory integrity
- Provide exceptional customer service by supporting sales teams with client correspondence via email, phone calls, or letters
- Develop and maintain product knowledge to enhance sales quality
- Commitment to delivering exceptional customer service
- Fluency in German and English, both spoken and written; other languages are a plus
- Strong interpersonal skills
- Good stress management, flexibility, and adaptability
- Ability to work in a team environment
We offer a competitive salary of CHF 45,000 - CHF 55,000 per year, depending on experience. This role provides opportunities for career growth and development within our organization.
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