Global Experience Strategist

Vor 2 Tagen


Zürich, Zürich, Schweiz Hitachi ABB Power Grids Vollzeit

Shape the Future of Customer Experience

We are seeking a talented Global Customer Experience Manager to lead our new Service Business Unit. This role is responsible for driving innovation, enhancing customer loyalty, and redefining satisfaction across every touchpoint.

The successful candidate will report to the Global Head of Quality and Continuous Improvement and be based in a Hitachi Energy location with established Service business presence.

About the Role
  • Leverage cutting-edge technologies and data insights to revolutionize processes and outcomes.
  • Collaborate across teams to build a world-class, customer-first culture that delivers measurable results.
What We're Looking For
  • A proven track record in driving customer-centric strategies that inspire loyalty and operational success.
  • Expertise in metrics, process optimization, and creating innovative solutions to customer challenges.
  • Passion and leadership to foster continuous improvement and align teams worldwide.

Becoming the voice of the customer and making a lasting impact requires creativity, leadership, and collaboration. Apply now to lead the evolution of customer experience excellence.

Job function: Customer Service & Contact Center Operations



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