Aktuelle Jobs im Zusammenhang mit Support Specialist - Zofingen, Aargau - JYSK
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Support Specialist
vor 2 Monaten
Job Description
JYSK is seeking a highly skilled and customer-focused individual to join our customer service team as a Customer Service Supporter. As a key member of our team, you will be responsible for providing exceptional customer service via various channels, including phone, email, and chat.
Key Responsibilities
- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Work collaboratively with colleagues to achieve team goals and objectives, ensuring seamless communication and a positive customer experience.
- Utilize strong problem-solving skills to identify and resolve customer issues, escalating complex cases to senior team members as needed.
- Develop and maintain a thorough understanding of JYSK's products and services, providing expert advice and recommendations to customers.
- Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
- Excellent written and verbal communication skills in French, with proficiency in English and German.
- Strong empathy and active listening skills, with the ability to understand and address customer concerns.
- Professional and approachable demeanor, with a strong focus on customer satisfaction.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Basic computer skills and familiarity with customer service software and systems.
About JYSK
JYSK is a global retail company with a strong commitment to customer satisfaction and employee development. We offer a dynamic and supportive work environment, with opportunities for growth and advancement. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.
