IT Infrastructure Specialist
Vor 2 Tagen
At ThomasLloyd Climate Solutions, we are committed to providing exceptional IT support to our employees. As an IT Infrastructure Specialist, you will play a critical role in ensuring that our systems and infrastructure run smoothly.
Our company aims to work towards a net-zero world by offering comprehensive integrated decarbonisation solutions. We strive to be the leading clean energy and technology group worldwide.
As a key member of our IT Infrastructure team, you will provide first-line IT support to internal stakeholders. You will be the first point of contact for IT incidents and service requests, ensuring smooth day-to-day business operations.
Responsibilities:
- Act as the first point of contact for IT support requests via ticketing system, phone, or in person.
- Provide Level 1 troubleshooting for hardware, software, and network issues.
- Escalate unresolved issues to Level 2 support as needed.
- Set up and configure Windows and macOS devices for new employees.
- Manage user accounts, access permissions, and password resets within Active Directory and M365.
- Assist with onboarding and offboarding processes (device setup, access management).
- Maintain IT asset inventory and update documentation.
- Provide basic support for Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive, etc.).
Required Skills and Qualifications:
- 1-3 years of experience in an IT support role (helpdesk, desktop support, IT technician, etc.) within a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) or equivalent experience.
- Strong experience with Windows 10 / 11 and macOS environments.
- Familiarity with Microsoft 365 applications and Windows domain environments.
- Basic understanding of networking concepts (IP addressing, DHCP, VPN, firewalls).
- Experience with Proxmox, virtualisation, or PowerShell scripting would be a plus.
- Strong communication skills to effectively interact within the department and the business.
- Fluent verbal and written communication skills in English, German skills would be a plus.
- Proactive
- Self-motivated
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