IT Infrastructure Specialist

Vor 2 Tagen


Stäfa, Zürich, Schweiz Beekeeper Vollzeit

At ThomasLloyd Climate Solutions, we are committed to providing exceptional IT support to our employees. As an IT Infrastructure Specialist, you will play a critical role in ensuring that our systems and infrastructure run smoothly.

Our company aims to work towards a net-zero world by offering comprehensive integrated decarbonisation solutions. We strive to be the leading clean energy and technology group worldwide.

As a key member of our IT Infrastructure team, you will provide first-line IT support to internal stakeholders. You will be the first point of contact for IT incidents and service requests, ensuring smooth day-to-day business operations.

Responsibilities:

  • Act as the first point of contact for IT support requests via ticketing system, phone, or in person.
  • Provide Level 1 troubleshooting for hardware, software, and network issues.
  • Escalate unresolved issues to Level 2 support as needed.
  • Set up and configure Windows and macOS devices for new employees.
  • Manage user accounts, access permissions, and password resets within Active Directory and M365.
  • Assist with onboarding and offboarding processes (device setup, access management).
  • Maintain IT asset inventory and update documentation.
  • Provide basic support for Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive, etc.).

Required Skills and Qualifications:

  • 1-3 years of experience in an IT support role (helpdesk, desktop support, IT technician, etc.) within a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) or equivalent experience.
  • Strong experience with Windows 10 / 11 and macOS environments.
  • Familiarity with Microsoft 365 applications and Windows domain environments.
  • Basic understanding of networking concepts (IP addressing, DHCP, VPN, firewalls).
  • Experience with Proxmox, virtualisation, or PowerShell scripting would be a plus.
  • Strong communication skills to effectively interact within the department and the business.
  • Fluent verbal and written communication skills in English, German skills would be a plus.
  • Proactive
  • Self-motivated


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