Customer Success Specialist, UpLink

vor 4 Wochen

Genf, Genf, Schweiz World Economic Forum Vollzeit
Job Title: Customer Success Specialist, UpLink

UpLink, the open innovation platform of the World Economic Forum, is seeking a highly skilled Customer Success Specialist to join our Operations and Data Success team. As a key member of our team, you will be responsible for ensuring technical and operational service excellence for partners regarding the implementation of innovation challenges across all project phases.

Main Responsibilities:
  • Design and develop digital tools and processes for UpLink's self-service model across all project phases.
  • Serve as the team's point of contact for technical and operational implementation of UpLink's self-service model.
  • Continual assessment of UpLink business systems to identify opportunities for process improvement.
  • Build and test prototypes for TechOps innovation, advise on UpLink operational tech investments.
  • Exploratory initiatives with Program, Marketing, and Platform counterparts as well as the Centre for the Fourth Industrial Revolution.
  • Responsible for data tools and processes that coordinate day-to-day activities with UpLink partners, ensuring efficient operations.
  • Onboarding external partners with the right technology tools and processes to run UpLink challenges.
  • Management of planning, scheduling and execution of team meetings and sessions related to UpLink's self-service model.
Requirements:
  • Guarantee best-in-class service excellence of UpLink platform towards external partners.
  • Have analytical mindset and the ability to break down complex problems into their component parts to strive for effective solutions & recommendations.
  • Contribute to the operational effectiveness of the team making best use of current and future process and digital tools.
  • Demonstrate interdisciplinary communication skills and experience working in diverse teams.
  • Respond to requests in a timely manner, provide administrative support as needed and ensure stakeholder records are kept up to date.
  • Identify areas for continuous improvement and streamlining of the team's process and approach.
Why work at the World Economic Forum?

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change.

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