Aktuelle Jobs im Zusammenhang mit Community Ambassador - Zug, Zug - IWG plc

About IWG plc

IWG plc is a global leader in the flexible workspace industry, with a presence in over 3,000 locations across 120 countries. Our business centers provide a unique and inspiring environment for businesses and individuals to work, collaborate, and grow.

Job Summary

We are seeking a highly motivated and customer-focused Community Associate to join our team. As a Community Associate, you will be responsible for delivering exceptional customer experiences, managing the front desk and customer management, and ensuring the smooth operation of our business center.

Key Responsibilities

• Front Desk & Customer Management
  • Greet customers and guests in a professional and welcoming manner
  • Assist in proactive customer retention, satisfaction, and resulting success within our business center
  • Provide administrative and operational support to customers with their requests
  • General reception activities, such as processing incoming and outgoing mail, supervising the switchboard, and procuring office materials
  • Organization/coordination of events and community events
• Center Management
  • Quality management and compliance with our IWG plc standards
  • Coordinate daily cleaning performance as well as required center maintenance activities
  • Daily routines for opening and closing the business center
  • Set up of our office and conference rooms

Requirements

• High self-motivation and performance orientation, as well as flexible and independent work
• Diplomatic, tactful, and calm when dealing with customer problems and escalations
• Open to challenges and changes (can-do mentality)
• Very good knowledge of German/French and English, both written and spoken
• Successfully completed vocational training, gladly also beginners
• Prefers to work for and with people
• A well-groomed external appearance is a matter of course
• Strong communication skills and service-oriented approach
• Proficient in MS Office 365

What We Offer

We offer a dynamic and growing work environment, opportunities for advancement, and a range of training programs to support your career development. If you are motivated, results-driven, and customer-focused, we encourage you to apply for this exciting opportunity.