Operations Support Specialist
Vor 4 Tagen
Wir suchen eine engagierte und motivierte Person, die als Operator Helpdesk & Dispatching bei uns arbeiten möchte. Als Teil unseres Teams sind Sie verantwortlich für die Entgegennahme von Störungsmeldungen, telefonische Unterstützung der Kunden und die Einleitung entsprechender Maßnahmen.
Aufgaben und Pflichten- Effiziente Disposition der Techniker, Erfassung der Aufträge, Kontrolle der Rapporte und Abschluss des Auftrages
- Sicherstellen der vertraglichen Leistungen (Einhaltung der vertraglichen Reaktions- und Behebungszeiten, Erledigung der präventiven Wartungen usw.)
- Planung und Kontrolle von Abwesenheiten der Techniker
- Gute Kenntnisse im Umgang mit Office365-Programmen
- Gute Anwenderkenntnisse in Cloudlösungen auf PC und Smartphone
- Passion für Exzellenz im Service und Umgang mit Kunden
- Sehr gute Deutschkenntnisse in Wort und Schrift sowie gute mündliche Französischkenntnisse, Englischkenntnisse von Vorteil
Die erfolgreiche Bewerbung um diese Position erfordert:
- Erfahrung in einer ähnlichen Funktion
- Gute Kommunikationsfähigkeiten und ein freundliches Auftreten
- Fähigkeit zur Arbeitsorganisation und -planung
Als Arbeitgeber bieten wir:
- Eine vielseitige und spannende Tätigkeit in einem Schweizer KMU mit internationalem Flair
- Moderne Telekommunikations- und Informatikmittel
- Eine moderne Dispositionstool
- Gute Weiterbildungs- und Qualifikationsmassnahmen
- Weitere attraktive Anstellungsbedingungen und zahlreiche Zusatzleistungen
Das Bruttolohnplus liegt bei CHF 60'000 pro Jahr.
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