Photovoltaic Customer Service Representative

Vor 5 Tagen


Bern, Bern, Schweiz Connect44 UK Ltd Vollzeit

We are seeking a dedicated and skilled Photovoltaic Customer Service Representative to join our team at Connect44 UK Ltd. This role involves providing support for photovoltaic products and adopting an on-site working model.

Job Description

This is a challenging and rewarding opportunity for an individual with German and French language skills to work as part of our dynamic team. As a Photovoltaic Customer Service Representative, you will be responsible for delivering exceptional customer service and technical support for our photovoltaic solutions.

  • Key Responsibilities:
  • Provide first-level support and assistance for Photovoltaic products
  • Register and track service concerns within the organization and tools
  • Ensure a high level of customer satisfaction

Requirements:

  • Graduation from a University of Applied Sciences, or higher education specializing in Electrical Engineering, Mechanical Engineering, or similar (e.g., apprenticeship in the electrical field)
  • Background in Solar/Photovoltaic business and technology, or excellent electro-technical skills
  • Preferably experience in Front/Back Office roles

Desirable Skills & Knowledge:

  • Good knowledge of power electronics in photovoltaic solutions like inverters, energy storage systems, management systems, etc.
  • Confidence in customer service situations with strong communication skills
  • Team player with excellent communication abilities and proven effectiveness working with internal and external customers
  • Strong communication skills in German, and French or Italian is a must; English is an advantage


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