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Technical Support Specialist
vor 2 Wochen
At Connect44 UK Ltd, we are seeking an experienced Technical Support Specialist to join our team in Bern or Lausanne on a permanent basis. This role involves providing support for photovoltaic products and adopting an on-site working model.
Position OverviewThis is an exciting opportunity for an electrical engineering professional with German and French language skills to work as part of our dynamic team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and technical support for our photovoltaic solutions.
- Main Responsibilities:
- Provide first-level support and assistance for Photovoltaic products
- Track and register service concerns within the organization and tools
- Responsible for technical troubleshooting of products
- Ensure a high level of customer satisfaction
Requirements:
- Graduation from a University of Applied Sciences, or higher education specializing in Electrical Engineering, Mechanical Engineering, or similar (e.g., apprenticeship in the electrical field)
- Background in Solar/Photovoltaic business and technology, or excellent electro-technical skills
- Preferably experience in Front/Back Office roles
Desirable Skills & Knowledge:
- Good knowledge of power electronics in photovoltaic solutions like inverters, energy storage systems, management systems, etc.
- Confidence in customer service situations with strong communication skills
- Team player with excellent communication abilities and proven effectiveness working with internal and external customers
- Strong communication skills in German, and French or Italian is a must; English is an advantage
