Client Life Cycle Management Specialist
vor 1 Monat
About HSBC: As a trusted international organisation, we serve around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank, and we need talented individuals like you to help us achieve our goals.
About the Role: As a Client Life Cycle Management Analyst, Quality Assurance, you will work closely with our PBRSG (PBRS - Guernsey Branch) CLM Teams to ensure completion at required quality standards. Your responsibilities will include coaching and training of Customer Due Diligence (CDD) based on trends from Quality Assurance to maintain compliance, sharing best practices to drive improvements in customer service, quality, and consistency against standards and frameworks, performing diverse sets of controls, and reviewing a sample of completed Onboarding and Periodic Reviews to ensure all areas of risk and financial crime risk are considered by the business and CLM Teams/Relationship Managers.
Key Responsibilities:
- Maintain the quality of the CDD end-to-end process for onboarding and existing to bank clients.
- Perform controls related to PBRS CLM activities (Tax-related control, static data changes, etc.).
- Quality check a percentage of finalized cases depending on the risk rating.
- Feedback of errors and common trends to CLM, Front Office teams, and the Business.
- Support the Quality Control Manager by organizing and running group training sessions to enhance quality results.
Requirements:
- Working knowledge of Anti-Money Laundering, regulatory compliance, and controls within the banking and financial services industry.
- Can-do and problem-solving attitude.
- At ease under pressure and demonstrating good resilience.
- Strong teamwork initiative.
- Good research and communication skills.
- Ability to work professionally with all levels of staff and management.
- Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suites (Excel, Word, Access, Outlook, etc.).
- Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and taking personal accountability), and Connected (with our clients, providers, regulators, and colleagues by demonstrating collaboration and respect).
- Minimum of a Bachelor's degree or relevant work experience.
- Fluent in English and French, both written and spoken.
- International profile with practice in another country and multi-cultural experience is a plus.
What You'll Get in Return:
We'll help you progress your career, including access to development programs, mentoring, and coaching, as well as world-class training through HSBC University. You can work flexibly and have a say in when, where, and how you and your team work together. Our benefits will give you financial security, including health and meal allowances, public transport or e-bike allowances, family-focused benefits, and more.
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