Customer Experience Strategist

Vor 6 Tagen


Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

Job Description

This leadership role drives the measurement and reporting strategy of Johnson Control's customer experience performance enterprisewide. The goal is to set, agree, and execute a strategic framework for measuring and improving customer experience.

Key Responsibilities

  • Create actionable customer experience reports that help commercial and operations teams take action at the account level and track JCI's overall customer relationship.
  • Develop Customer Health Indices that clearly articulate the most critical priorities that drive customer loyalty, outlining operations strengths and improvement opportunities with suggested action plans for each business unit.
  • Lead the program strategy, continued evolution, and maturity roadmap, including survey design and approach, timing, report standards, and work session formats.
  • Manage customer experience measurement vendors, tool selection, and support structures to drive required cadence of performance insights in synchronization with business requirements.

Requirements

This role requires a minimum of 7 years of experience in Voice of Customer and Customer Experience Measurement. Proven ability to work effectively within a global matrix organization is essential. Strong project management experience is also required, along with a solid understanding of project management principles.



  • Neuhausen am Rheinfall, Schaffhausen, Schweiz TN Switzerland Vollzeit

    Job OverviewThis role drives the measurement and reporting strategy of customer experience performance across the organization, ensuring a global standard for the measurement and management of customer experience and loyalty scores.About the RoleYou will deliver a framework for regular cadence of actionable customer experience reports to support commercial...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

    What will you doAs part of the global priority to improve customer experience and brand loyalty, this leadership role drives the measurement and reporting strategy of Johnson Control's customer experience performance enterprisewide.  This includes setting, agreeing and executing the strategic framework, approach and management of the global Net Promoter,...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Group Vollzeit

    We are seeking a Global HR Business Strategist to join our team at SIG Group.Company OverviewSIG Group is a leading provider of packaging systems and solutions. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way.Our versatile technology and product innovation capacity...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

    Job TitleDirector of Customer Experience and Voice of CustomerJob SummaryThis leadership role drives the measurement and reporting strategy of Johnson Control's customer experience performance enterprisewide.ResponsibilitiesDeliver regular cadence of actionable customer experience reports.Create Customer Health Indices that outline operations strengths and...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

    Company OverviewJohnson Controls is committed to improving customer experience and brand loyalty through effective measurement and reporting strategies.Job SummaryThis leadership role drives the development of a comprehensive customer experience strategy across Johnson Control's global enterprise.ResponsibilitiesDevelop and implement best practice frameworks...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

    About the Role:We are seeking a highly skilled AI Product Manager to join our OpenBlue Data Strategy and AI team. As a key member of this team, you will play a critical role in launching AI capabilities within our customer-facing offerings.Your primary responsibility will be to develop and manage a portfolio of AI products, ensuring alignment with business...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

    About Johnson ControlsJohnson Controls is a global leader in building technologies and solutions, committed to improving customer experience and brand loyalty.Job DescriptionThis leadership role drives the development of a comprehensive customer experience strategy across Johnson Control's global enterprise.ResponsibilitiesDevelop and implement best practice...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

    Job OverviewThe Senior Brand Manager is an integral role within the Johnson Controls brand function. This individual will oversee the development and implementation of comprehensive brand strategies for digital solutions and service offerings across the organization.Key AccountabilitiesDevelop and execute global brand strategies for JCI's digital technology...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

    What will you do Join Johnson Controls as a Solution Marketing Strategist and play a pivotal role in driving awareness and growth for our innovative Smart Buildings solutions. In this dynamic position, you will develop and execute comprehensive marketing strategies that resonate with customer needs and market trends. You will collaborate with...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Johnson Controls Vollzeit

    About Johnson Controls, a global company that offers innovative solutions for buildings, energy management, and transportation systems. We are seeking a skilled Sr. Brand Manager to drive brand strategy, governance, and program deliverables across digital solutions and service offerings.The ideal candidate will have experience in brand strategy development...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Combibloc Group Ltd Vollzeit

    We are looking for a Technical Service Expert to join our team and support the efficient operation of packaging lines on customer sites.Main ResponsibilitiesOperational Efficiency: Ensure the optimal functioning of packaging lines, considering economic and technical aspects.Troubleshooting: Conduct thorough analyses to identify root causes of problems and...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Combibloc Group Ltd Vollzeit

    We are seeking a Mechatronics Field Engineer to join our team and support the efficient operation of packaging lines on customer sites.Main ResponsibilitiesEfficient Operation: Ensure the optimal functioning of packaging lines, considering economic and technical aspects.Troubleshooting: Conduct thorough analyses to identify root causes of problems and...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Combibloc Group Ltd Vollzeit

    We are seeking an Equipment Optimization Technician to join our team and support the efficient operation of packaging lines on customer sites.Main ResponsibilitiesEfficient Operation: Ensure the optimal functioning of packaging lines, considering economic and technical aspects.Troubleshooting: Conduct thorough analyses to identify root causes of problems and...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Combibloc Group Ltd Vollzeit

    We are seeking a Packaging Systems Specialist to join our team in ensuring the efficient operation of packaging lines on customer sites.Key ResponsibilitiesEfficient Operation: Ensure the optimal functioning of packaging lines, taking into account economic and technical aspects.Problem Analysis: Conduct systematic analyses to identify root causes of problems...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Combibloc Group Ltd Vollzeit

    Job DescriptionAs an Expert Packaging Creative, you will be responsible for designing and developing innovative packaging solutions that meet customer needs. You will collaborate with cross-functional teams to ensure seamless execution of projects and stay up-to-date with market trends and best practices in packaging design.About SIGSIG is a leading provider...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Combibloc Group Ltd Vollzeit

    About the Job DescriptionThis position involves working closely with the engineering and maintenance teams to develop and implement new electrical control systems across our manufacturing operations. You will be responsible for designing, installing, and testing electrical controls devices and components, ensuring that all equipment meets or exceeds customer...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Bolanz AG Vollzeit

    **Unser Angebot**Wir bieten dir eine Vielzahl von Herausforderungen in einem dynamischen Umfeld. Mit unserem Team findest du eine freundliche und familiäre Arbeitsatmosphäre, die sich auf Wertschätzung und Respekt gründet.**Deine Aufgaben**Mechanical Assembly of Control Panels according to customer-specific requirements.Cabling according to CAD...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz Bolanz AG Vollzeit

    **Warum bei uns?**Bei der Bolanz AG findest du eine zukunftsfeste Arbeitsstelle mit viel Raum für Entwicklung und Selbstausprägung. Wir legen großen Wert auf Prinzipien wie Flexibilität, Innovation und kollegiale Zusammenarbeit.**Deine Aufgaben**Mechanical assembly of control panels according to customer specifications.Cabling and wiring of control...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Combibloc Group Ltd Vollzeit

    Why Work With UsWe are a globally successful international company, leading our industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills.About the OpportunityYou will be part of a team that delivers better for our...


  • Neuhausen am Rheinfall, Schaffhausen, Schweiz SIG Combibloc Group Ltd Vollzeit

    Job DescriptionWe are looking for a Senior Packaging Designer to join our design team. As a senior designer, you will be responsible for creating innovative packaging designs that meet the needs of our customers and drive business growth.Your Key ResponsibilitiesDesign packaging solutions that meet customer needs and exceed expectations.Collaborate with...