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Global CX Measurement Specialist
vor 2 Wochen
About Johnson Controls
Johnson Controls is a global leader in building technologies and solutions, committed to improving customer experience and brand loyalty.
Job Description
This leadership role drives the development of a comprehensive customer experience strategy across Johnson Control's global enterprise.
Responsibilities
- Develop and implement best practice frameworks for actionable customer experience insights.
- Create Customer Health Indices to prioritize loyalty drivers and improvement opportunities.
- Drive a culture of customer experience across the organization through effective communication and training.
- Manage customer experience measurement vendors, tool selection, and support structures to drive required cadence of performance insights.
Qualifications
A Bachelor's degree is required, along with a minimum of 7 years of experience in Voice of Customer and Customer Experience Measurement. Strong project management experience and a solid understanding of project management principles are also essential.
