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Global Team Lead

vor 2 Wochen


Bern, Bern, Schweiz TN Switzerland Vollzeit
Job Description

The ideal candidate will have experience in mobile network operations and/or IPX networks, with at least 10 years of experience and 3 years in a leadership role.

A strong understanding of Mobile Networks and the International Roaming ecosystem is required.

Hands-on experience with STP, DRA, DRF, and VAS platforms, as well as knowledge of IPX architecture and key signalling protocols, is essential.

Responsibilities
  • Task Distribution: Assign and prioritize daily tasks and tickets among team members.
  • Team Supervision: Oversee the team's daily operations and ensure adherence to established procedures.
  • Resource Planning: Coordinate team schedules and resource allocation to maintain 24/7 network coverage.
  • Employee Performance Review: Conduct regular performance evaluations and provide constructive feedback.
  • Operational Involvement: Dedicate time to working on daily NOC tasks, including ticket resolution and incident management.
  • On-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies.
  • Collaboration: Work closely with the engineering team to address complex issues and implement network improvements.
  • Process Improvement: Identify inefficiencies in workflows and propose enhancements.
  • Reporting: Prepare and present regular reports on team performance and operational challenges.
  • Customer Communication: Ensure timely and professional communication with customers regarding incidents and resolutions.