Software Quality Assurance Specialist
vor 1 Woche
We are seeking a highly skilled Support Engineer to join our team at SonarSource. As a Support Engineer, you will play a critical role in helping our customers deploy and use our solutions, while also advocating for software engineering best practices.
Key Responsibilities- Provide individualized support to customers, guiding them in finding the right implementation and advocating for the best use of our products.
- Investigate and resolve customer issues in a timely manner, representing the customer voice in product discussions.
- Collaborate with Sales and Consultants to improve the overall customer experience and ensure our Service offering brings maximum value to our customers.
- Work with the rest of the team to listen, challenge, and refine customer feedback to feed discussions with product teams and shape product evolutions.
- Software engineering best practices, with at least 3-5 years of experience in supporting, maintaining, and delivering high-quality software.
- 2+ years of experience using or administering a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab).
- Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure.
- Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
- Team player, receiving and giving feedback as well as sharing knowledge.
- Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations.
- Excellent English, verbal/written communication skills.
SonarSource is a company with offices in 5 countries, and this position is based in our headquarters in Geneva, Switzerland. We value a safe work culture, hire great people, and promote continuous learning. We're an equal-opportunity employer and are committed to treating every employee with equal respect and fairness.
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