Technical Support Specialist

Vor 4 Tagen


Zürich, Zürich, Schweiz FINASTRA Switzerland GmbH Vollzeit

As a skilled Technical Support Specialist, you will be responsible for providing first-level support to clients in the financial industry. You will leverage your expertise in SWIFT and SIC/euroSIC systems to resolve customer issues and escalate complex cases to senior teams.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries, handling triage and creating support tickets as needed.
  • Resolve first-level customer issues using technical knowledge and problem-solving skills.
  • Monitor alarm systems and take necessary actions to address errors or incidents.
  • Evaluate and improve existing processes to increase efficiency and quality.

Requirements:

  • Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industry.
  • Proven expertise in SWIFT, SIC/euroSIC systems, and financial messaging protocols.
  • Strong analytical and problem-solving abilities to recognize complex relationships and dependencies.
  • Excellent written and verbal communication skills in English (native level) and proficiency in German.
  • Proficiency in using Microsoft 365 applications, including Outlook, Excel, and Word.


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