Technical Support Specialist
Vor 4 Tagen
As a skilled Technical Support Specialist, you will be responsible for providing first-level support to clients in the financial industry. You will leverage your expertise in SWIFT and SIC/euroSIC systems to resolve customer issues and escalate complex cases to senior teams.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, handling triage and creating support tickets as needed.
- Resolve first-level customer issues using technical knowledge and problem-solving skills.
- Monitor alarm systems and take necessary actions to address errors or incidents.
- Evaluate and improve existing processes to increase efficiency and quality.
Requirements:
- Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industry.
- Proven expertise in SWIFT, SIC/euroSIC systems, and financial messaging protocols.
- Strong analytical and problem-solving abilities to recognize complex relationships and dependencies.
- Excellent written and verbal communication skills in English (native level) and proficiency in German.
- Proficiency in using Microsoft 365 applications, including Outlook, Excel, and Word.
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