Payments Technical Support Specialist
vor 1 Woche
Our company is seeking a skilled and experienced Technical Customer Support Specialist to join our team in Baden AG. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.
Responsibilities:
- Serve as the primary point of contact for customer inquiries, handling triage and creating support tickets as needed.
- Resolve first-level customer issues using your technical knowledge and problem-solving skills.
- Escalate unresolved cases to the appropriate second or third-level support teams.
- Monitor the alarm system and take necessary actions to address any errors or incidents.
- Ensure customer inquiries are addressed within the defined service level agreements.
Qualifications and Experience:
- Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industry.
- Proven expertise in SWIFT, SIC/euroSIC systems, as well as financial messaging protocols.
- Expertise in SECOM beneficial.
- Excellent written and verbal communication skills in German (native level) and proficient in English.
- Proficiency in using Microsoft 365 applications, including Outlook, Excel, and Word.
- Strong analytical and problem-solving abilities to recognize complex relationships and dependencies.
- Proactive and assertive approach to escalating issues and collaborating with relevant teams.
- Flexibility to work in a shift-based environment, including early morning hours starting at 06:00 and evening hours ending around 20:00.
What we offer:
A challenging and interesting role in an international, matrix-structured and dynamic corporate environment. This is your chance to join a highly innovative team in a global environment with a potential for development. You will encounter a friendly atmosphere with an entrepreneur mentality. We offer you a permanent employment with a competitive package.
Interested?
If you possess the technical expertise, customer-centric mindset, and the drive to excel in a dynamic, fast-paced environment, then we encourage you to apply for this exciting opportunity.
We look forward to receiving your application.
If you have any questions, please feel free to contact thomas.nater@finastra.com.
For this vacancy we consider only direct applications.
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