Business Intelligence Specialist
Vor 5 Tagen
Drive Business Success with Data Analysis at Nestlé Nespresso SA
Company OverviewNestlé Nespresso SA is a global leader in the premium coffee market, committed to delivering high-quality products and services that meet customer needs. We strive to create a positive impact on our stakeholders through sustainable practices and innovative solutions.
Job DescriptionWe are seeking a skilled CRM Specialist to drive business success through data analysis. As a CRM Specialist, you will analyze customer behavior, provide actionable insights, and propose strategic recommendations to enhance customer satisfaction and business performance. You will collaborate with cross-functional teams to ensure cohesive CRM communication lifecycle.
Required Skills and Qualifications- Degree in Mathematics, Statistics, or Economics
- Experience in Direct Marketing or CRM
- Experience in customer base analysis and KPIs reporting (Datamining experience)
- Good knowledge of KNIME, Power BI & Snowflake
- Excellent analytical thinking and communication skills
- Fluent in English; French is a plus
- Analyze customer impact of Nespresso's initiatives
- Coordinate CRM communication lifecycle with product teams
- Conduct ad-hoc analysis on product impact on customer behavior
To succeed in this role, you will need excellent analytical thinking, communication skills, and experience in CRM, direct marketing, and datamining. A degree in mathematics, statistics, or economics is also essential. Fluency in English is required, with French being an added advantage.
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