Technical Support Specialist
vor 18 Stunden
H-Tech Supports is a leader in the Technology, Information, and Internet industry, serving over 50 countries with exceptional service.
Estimated Salary$65,000 - $85,000 per year, depending on location and experience.
Job DescriptionAs a Deskside Support Engineer / HelpDesk Support, you will leverage your expertise to offer top-tier deskside support, collaborating with clients to ensure seamless digital transformation and operational efficiency. You'll work within a dynamic team that values growth, leadership, and mutual respect, embodying our commitment to reliability and performance.
The successful candidate will be responsible for:
- Providing on-site technical support and assistance to end-users, resolving hardware and software issues in a timely manner.
- Installing, configuring, and maintaining computer systems and peripherals, ensuring optimal performance and minimal downtime.
- Collaborating with team members and service partners to diagnose complex technical problems and implement effective solutions.
- Documenting and tracking all support requests and resolutions in the company's ticketing system, ensuring accurate record-keeping and follow-up.
- Participating in the planning and execution of IT projects, including global rollouts and technology upgrades, to enhance operational efficiency.
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Proven experience in deskside support or helpdesk environments, preferably within the technology industry.
- Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills to provide exceptional customer service and collaborate with diverse teams.
- Ability to work independently and as part of a team, demonstrating reliability and professionalism in all tasks.
This is a freelance position offering competitive pay with all-inclusive compensation. Join H-Tech Supports as a Deskside Support Engineer/HelpDesk Support and drive digital transformation across 50+ countries with cutting-edge technology and industry-leading expertise.
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