Claims Specialist Aviation

Let’s care for tomorrow.
Your ambitions. Your dreams. Your tomorrow

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.

We are looking for a Claims Specialist, based in Wallisellen, Zurich.

Your Team
The Aviation Claims Team Ger/Sui consists of 22 Claims Specialists, who are committed to delivering effective and efficient claims handling for local and international aviation businesses. The Team manages a diverse portfolio of clients, from international Airlines, Aircraft Manufacturers to local General Aviation and covers several Lines of Business such as Liability, Hull or Accident Insurance.

The Impact You Will Have
You will proactively investigate, negotiate, and resolve various aviation claims, including those involving more complex issues and/or litigation. You will ensure that all claims are managed within authority limits and in compliance with our Claims Standards, procedures, and guidelines.

You will drive third-party service providers to deliver cost-effective solutions while maintaining high-quality service for both internal and external customers. You will also work to develop and maintain strong, positive relationships with brokers and clients, ensuring effective communication and collaboration throughout the claims process. You will look after a portfolio of clients and be the main entry point for all their claims.

Some of your specific responsibilities could include:

• Input and maintain accurate claims records in Claims systems; support the credit control process in collaboration with relevant stakeholders.
• Investigate domestic and international claims, including complex or litigious cases, and evaluate coverage issues and reserving levels.
• Select and manage external service providers (e.g., Loss Adjusters, legal services) while maintaining professional relationships under supervision.
• Negotiate and settle claims, ensuring cost-effective solutions and adhering to settlement guidelines; drive subrogation processes.
• Ensure compliance with authority limits, claims procedures, and best practices; prepare referrals for cases outside authority levels.
• Support claims management procedures for existing and new business, including coordination with clients, brokers, and loss adjusters; conduct audits of external providers.
• Develop and maintain strong relationships with brokers, clients, underwriters, key account managers, and other internal and external stakeholders, reporting claims information effectively internally and externally.

What You’ll Bring to the Role:

• Products and Coverages: Understanding of relevant products, terms, conditions, and coverages; experience in aviation coverages and portfolios is an advantage but not a prerequisite.
• Claims Handling: Good understanding of the full claims process from notification to settlement and recovery.
• Reserving, Reinsurance, and Coinsurance: Strong grasp of reserving principles and practices, along with expertise in reinsurance and coinsurance or other relevant background.
• Technical Expertise: Specialized understanding of LoB products, portfolio, and relevant systems (e.g., Genius, Microsoft Office applications).
• Regional and Market Expertise: Knowledge of local/regional LoB insurance markets and competitive landscape.
• Communication and Analytical Skills: Strong communication with proficiency in both written and spoken German and English, presentation, and analytical skills, including the ability to absorb and analyze complex data effectively.

What’s in it for you?

Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.

People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com.