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Business Improvement Manager

vor 2 Wochen

Zürich, Zürich, Schweiz Zurich 56 Company Ltd Vollzeit

About the Role:

Zurich Insurance Group Ltd (Zurich) is a leading multi-line insurer. As a member of our Shared Services Team, you will be responsible for shaping and delivering Continuous Improvement within services provided to stakeholders globally.

The position offers unique opportunities to cooperate with business partners across Zurich Capability Centers to share best practices and define long-term strategy.

Key Responsibilities:

  • Lead cross-functional projects that promote organizational effectiveness, efficiency, and profitability.
  • Guide the development of best practices around execution and change management.
  • Partner with Business Units to leverage enterprise processes and solutions to support integrated or Business Unit-specific solutions.
  • Provide methodologies and tools to sponsors and team members to support initiatives and institutionalize innovation.
  • Ensure appropriate change management practices are effectively utilized throughout the life cycle.
  • Take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives, and identify resources.
  • Track progress, capture the impact of changes, and identify further opportunities for improvement.
  • Provide cost-efficient automation and robotics solutions to ensure expected efficiency increases.

Requirements:

  • At least 5+ years' work experience in a large, complex, multinational organization.
  • Strong interpersonal and presentation skills with the ability to build relationships at all levels.
  • Broad understanding of continuous improvement best practices and trends.
  • Proven record of delivering large and complex Lean / Six Sigma programs / projects within BPO/SSC industry.
  • Strong program, project management, and change management skills and experience.
  • MS Excel, PowerPoint, Word, Visio, Power tools knowledge.
  • Other technical skills like MS SharePoint, VBA, SAP scripting, SQL, UiPath, Microsoft Flow will be a bonus.