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Operations Manager

vor 1 Monat

Zürich, Zürich, Schweiz Ruby Mimi Vollzeit
Unsere Herausforderung

Wir suchen eine erfahrene Führungskraft, die unsere Hotellerie mit ihrer Leidenschaft und ihrem Engagement leiten kann. Als Operations Managerin werden Sie die Leitung des operativen Tagesgeschäfts übernehmen und unsere Teams bei der Erreichung unserer Ziele unterstützen.

Deine Aufgaben
  • Übernimmst die Leitung des operativen Tagesgeschäfts
  • Führst auf Augenhöhe, fungierst als Vorbild und sorgst für ein positives Klima im Team
  • Stellst das Coaching deiner Mitarbeitenden sicher und förderst deren Weiterentwicklung
  • Führst regelmäßige Feedbackgespräche und Performance Management durch
  • Unterstützt unseren Hotel Manager bei der Rekrutierung der besten Talente
  • Arbeitest aktiv mit und lebst deinen ausgeprägten Servicegedanken vor
  • Stellst eine effektive Dienstplangestaltung sowie effiziente Arbeitsprozesse sicher
  • Bist Ansprechpartner:in für unser Team und förderst einen guten Informationsfluss durch Team Briefings und Meetings
  • Setzt die vorgegebenen Standards um und kontrollierst deren Einhaltung
  • Führst Schicht-, Tages- sowie Monatsabschlüsse durch
  • Nimmst regelmäßige Bestellungen für F&B sowie SOE vor
  • Überwachst die Einhaltung von HACCP, Arbeitssicherheit, Brandschutz und sonstigen gesetzlichen Vorschriften
  • Analysierst und beantwortest Gästefeedback
  • Stehst in einem engen Austausch mit dem Hotel Manager, den weiteren Heads im Hotel sowie den relevanten Abteilungen im Corporate Office
Was wir von dir erwarten
  • Hast im besten Fall eine abgeschlossene Lehre (EFZ) in der Hotellerie oder Gastronomie und/oder ein Hotel/BWL Studium absolviert
  • Bringst umfassende Erfahrung in einer operativen Führungsfunktion bzw. in einer vergleichbaren Position in der Lifestyle Hotellerie / Gastronomie mit
  • Bist motivierende und charismatische Führungskraft zugleich sowie herzlich, authentisch und loyal
  • Hast eine offene und zuvorkommende Persönlichkeit
  • Bist sowohl Team Lead als auch Team Player
  • Kannst charmant auf Gästebedürfnisse eingehen und hast eine Hands-on Mentalität
  • Beherrschst Deutsch und Englisch verhandlungssicher
  • Verfügst über grundlegende betriebswirtschaftliche Kenntnisse