Customer Support Engineering Leader

Vor 3 Tagen


Zürich, Zürich, Schweiz SR Technics Vollzeit

About the Role

The Customer Support Engineering department is a key interface between our customers and the engine shop. This team provides tailored solutions to meet customer needs and manages technical requirements from regulators, OEMs, and customers.

The department is responsible for ensuring service levels to internal and external customers are consistently met. This involves training staff, ensuring they have the necessary equipment and capabilities to meet their role expectations.

Key Responsibilities

  • Lead and continuously develop a team of Customer Support Engineers
  • Implement and monitor scopes of work in accordance with customer requirements and regulations
  • Ensure timely delivery of technical requirements, documents, and decisions to support engine shop visit processes
  • Optimize the Engine Maintenance Program to improve process efficiency and reduce costs
  • Drive performance culture within the team through target setting and regular follow-ups on KPIs
  • Collaborate with engine manufacturers and vendors
  • Partner with Product Management to improve service offerings to customers

Requirements

  • BSc in Aeronautical or Mechanical Engineering or a related discipline
  • Strong understanding of the aerospace MRO business or related maintenance business
  • Proven leadership experience
  • Excellent communication and presentation skills
  • Proficiency in English (C1), with German being a plus

About SR Technics

SR Technics is a global and dynamic company offering attractive employment conditions and opportunities for professional and personal development.



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