Customer Support Engineering Leader
vor 4 Wochen
About the Role
The Customer Support Engineering department is a key interface between our customers and the engine shop. This team provides tailored solutions to meet customer needs and manages technical requirements from regulators, OEMs, and customers.
The department is responsible for ensuring service levels to internal and external customers are consistently met. This involves training staff, ensuring they have the necessary equipment and capabilities to meet their role expectations.
Key Responsibilities
- Lead and continuously develop a team of Customer Support Engineers
- Implement and monitor scopes of work in accordance with customer requirements and regulations
- Ensure timely delivery of technical requirements, documents, and decisions to support engine shop visit processes
- Optimize the Engine Maintenance Program to improve process efficiency and reduce costs
- Drive performance culture within the team through target setting and regular follow-ups on KPIs
- Collaborate with engine manufacturers and vendors
- Partner with Product Management to improve service offerings to customers
Requirements
- BSc in Aeronautical or Mechanical Engineering or a related discipline
- Strong understanding of the aerospace MRO business or related maintenance business
- Proven leadership experience
- Excellent communication and presentation skills
- Proficiency in English (C1), with German being a plus
About SR Technics
SR Technics is a global and dynamic company offering attractive employment conditions and opportunities for professional and personal development.
-
Customer Support Engineering Lead
vor 1 Tag
Zürich, Zürich, Schweiz SR Technics Group VollzeitAbout the RoleWe are seeking an experienced Customer Support Engineering Lead to join our team at SR Technics Group. This is an exciting opportunity to lead and develop a team of engineers, drive process improvements, and collaborate with engine manufacturers and vendors.Job DescriptionLead and continuously develop a team of 8 Customer Support...
-
Customer Support Engineering Team Lead
vor 1 Monat
Zürich, Zürich, Schweiz SR Technics Group VollzeitJob SummaryWe are seeking a highly experienced Customer Support Engineering Team Lead to join our team at SR Technics Group. As a key member of our organization, you will be responsible for leading and developing a team of Customer Support Engineers, ensuring the implementation and monitoring of customer requirements, and optimizing the Engine Maintenance...
-
Customer Support Engineering Manager
vor 4 Wochen
Zürich, Zürich, Schweiz SR Technics VollzeitJob Title: Customer Support Engineering ManagerAbout the Role: We are seeking a highly skilled and experienced Customer Support Engineering Manager to join our team at SR Technics.Key Responsibilities:* Lead and develop a team of Customer Support Engineers* Ensure implementation and monitoring of customer requirements and OEM regulations* Optimize the Engine...
-
Customer Support Team Lead
vor 2 Wochen
Zürich, Zürich, Schweiz Relai AG VollzeitRole OverviewWe're looking for a skilled Customer Support Team Lead to join Relai AG, a Swiss-licensed Bitcoin-focused financial service provider. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences and driving process improvements.Main ResponsibilitiesLead and mentor a team of Customer Support Agents,...
-
Customer Support Team Lead
vor 4 Wochen
Zürich, Zürich, Schweiz Relai AG VollzeitJob Title: Customer Support Team LeadJob Summary:We are seeking a highly skilled Customer Support Team Lead to join our team at Relai AG. As a Customer Support Team Lead, you will be responsible for leading a team of Customer Support Agents, providing exceptional written support to our customers, and escalating technical issues to our Product/Tech Team.Key...
-
Cloud Engineering Leader
vor 1 Monat
Zürich, Zürich, Schweiz Oracle VollzeitUnlock the Power of Cloud EngineeringAs a Cloud Engineering Leader at Oracle, you will be responsible for leading technical activities on customer accounts, from project concept to adoption. You will build a deep understanding of our customers' systems, priorities, and business needs to find unique solutions.Key Responsibilities:Lead technical activity on...
-
Customer Support Specialist
vor 1 Monat
Zürich, Zürich, Schweiz Oxford Instruments VollzeitJob Title: Customer Support EngineerAt Oxford Instruments, we are seeking a highly skilled and experienced Customer Support Engineer to join our team in Switzerland. As a key member of our Plasma Technology team, you will play a critical role in ensuring the smooth operation of our equipment and providing exceptional support to our customers.Key...
-
Customer Support Team Lead
vor 4 Wochen
Zürich, Zürich, Schweiz Relai AG VollzeitOur MissionWe believe in empowering individuals to secure their financial future through Bitcoin. At Relai, we strive to provide a user-friendly and secure platform for long-term investors to save and grow their wealth.Our ApproachWe take a holistic approach to customer support, ensuring that our clients receive personalized assistance and guidance...
-
Customer Experience Strategy Lead
vor 2 Wochen
Zürich, Zürich, Schweiz Migros Online VollzeitCustomer Experience Strategy LeadWe are seeking a skilled Customer Experience Strategy Lead to support our CX research team in promoting strategic and tactical customer insights across the organisation.The ideal candidate will have a strong focus on customer-centricity and excellent leadership skills to grow and mentor their team.The Customer Experience...
-
Customer Experience Research Lead
Vor 6 Tagen
Zürich, Zürich, Schweiz Migros Online VollzeitJob DescriptionMigros Online seeks a seasoned Customer Experience Research Lead to drive strategic and tactical customer insights across the organisation. This is a unique opportunity for an experienced professional to make a lasting impact on our company's customer-centric approach.About the RoleWe are looking for a highly skilled individual with excellent...
-
Customer Support Manager
vor 1 Monat
Zürich, Zürich, Schweiz ServiceHunter AG I quitt VollzeitJobbeschreibungWir suchen einen motivierten und kommunikativen Customer Support Manager, der uns bei der Betreuung unserer Kunden unterstützt.AufgabenDer Customer Support Manager ist die erste Anlaufstelle für unsere Kunden und unterstützt sie bei allen Fragen und Problemen.Er ist verantwortlich für die Koordination des Kundensupports und arbeitet eng...
-
Process Engineering Team Lead
vor 1 Monat
Zürich, Zürich, Schweiz SR Technics Group VollzeitJob Title: Team Leader Process EngineeringAs a Team Leader Process Engineering, you will be responsible for leading and inspiring our Process Engineering team to achieve excellence in their work.Your Key Responsibilities:Develop and implement standardized repair materials and processes to ensure quality and compliance.Define equivalent consumable materials...
-
Data Engineering Team Lead
vor 4 Wochen
Zürich, Zürich, Schweiz Ringier AG VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Data Engineering to lead our data engineering team. The successful candidate will be responsible for designing, developing, and maintaining data integration and transformation solutions using Palantir Foundry AIP.Key ResponsibilitiesLead the design, development, and maintenance of data...
-
Customer Experience Strategist
Vor 2 Tagen
Zürich, Zürich, Schweiz Migros Online VollzeitLead Customer Insights Across the OrganisationWe are seeking an experienced lead to support our CX research team, promoting strategic and tactical customer insights across the organisation. As a key member of our research team, you will drive customer-centricity throughout the business.About the Role:Grow and mentor your team to create a culture of...
-
Customer Support Specialist
vor 1 Tag
Zürich, Zürich, Schweiz Oxford Instruments VollzeitAbout the RoleAs a Customer Support Specialist at Oxford Instruments, you will play a crucial role in ensuring that our equipment is fully functional and available for customer use. This position involves regular extensive travel in Switzerland and occasional trips to Europe.
-
Process Engineering Team Lead
Vor 2 Tagen
Zürich, Zürich, Schweiz SR Technics Group VollzeitAbout the RoleWe are seeking a highly skilled Process Engineering Team Lead to join our team at SR Technics Group. The successful candidate will be responsible for leading and inspiring our Process Engineering team by fostering a positive and high-performing work environment.Key ResponsibilitiesEnsure the definition of standardized repair materials and...
-
Engineering Lead for Sustainable Solutions
Vor 2 Tagen
Zürich, Zürich, Schweiz Hitachi Zosen Inova AG VollzeitAbout the RoleHitachi Zosen Inova AG is seeking a skilled Engineering Lead for Sustainable Solutions to join our team. As a key member of our project development department, you will be responsible for leading project scopes and ensuring timely preparation of building data for execution and O&M manuals.Key ResponsibilitiesLead project scope to customer...
-
Customer Insight Strategist
vor 2 Wochen
Zürich, Zürich, Schweiz Migros Online VollzeitJob DescriptionWe are seeking an experienced Customer Insight Strategist to support our CX research team in promoting strategic and tactical customer insights across the organisation.Key Responsibilities:Grow and mentor your team, create a culture of positivity, innovation, performance, and support.Oversee Voice of Customer (VoC) initiatives, ensuring...
-
Zürich, Zürich, Schweiz Skillfinder International VollzeitAbout This RoleWe are seeking an experienced Senior Java Software Engineer to join our team in Zurich, Switzerland. As a key member of our engineering department, you will be responsible for modernizing and maintaining our Java/Spring-based application stack.Key ResponsibilitiesCollaborate with cross-functional teams to deliver high-quality...
-
SAP Custom Development Lead
vor 1 Monat
Zürich, Zürich, Schweiz ONE Agency | IT Recruitment Experts VollzeitJobbeschreibung:Wir suchen einen erfahrenen SAP-Entwickler, der sich auf die Entwicklung von Custom-Lösungen spezialisiert hat. Als Lead SAP Developer sind Sie verantwortlich für die technische Koordination von SAP-Projekten und die Entwicklung von Custom-Modulen.Ihre Aufgaben:- Entwicklung von Custom-Modulen für SAP-Systeme- Koordination von...