Global Service Portfolio Manager

Vor 4 Tagen


Uster, Zürich, Schweiz Mettler Toledo Vollzeit

We are seeking a skilled and experienced Service expert to lead the Service Team of the Laboratory Division at our Global Operational Headquarter in Switzerland.



About the Role

The Laboratory Division Service Team is responsible for managing the current and innovative new services for measurement and analytical devices used primarily in the pharmaceutical and life science industry.



Key Responsibilities


  • Managing and overlooking the Service portfolio along the laboratory products' lifecycle, from the initial service requirements phase to the decommissioning of a service
  • Cross-functional collaboration with the local service managers across Mettler-Toledo's global network of 40+ market organizations to harmonize processes and delivery of the Laboratory Service portfolio
  • Ensuring the service readiness is fulfilled at product launches for both traditional onsite services and remote digital services
  • Coaching and supporting the Service Teams in the multiple Strategic Business Units of the Laboratory Division in developing and implementing the service portfolio
  • Ensuring that the service portfolios developed meet both customer and regulatory needs across a broad range of products in various industries


Requirements

Education and Experience


  • Bachelor's degree in Engineering or Business Administration
  • Minimum 3 years of work experience in managing service portfolios and/or product (hardware) portfolios
  • Strong understanding of the laboratory equipment industry or a related sector
  • Excellent oral and written English skills
  • Additional language skills are a plus


Skills and Abilities


  • Strong strategic thinking skills
  • Project management skills
  • Process optimization skills
  • Experience working collaboratively across various departments, multiple regions, and cultures in a global matrix organization


About Mettler-Toledo

We offer a wide range of benefits, including flexible working hours, a hybrid work model, a 40-hour work week, and a range of additional attractive benefits.



How to Apply

Please submit your complete application at our Job portal. We look forward to receiving your application.



Please note that we do not accept any application documents via e-mail, only applications submitted on our job platform due to our data protection guidelines.



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