D365 Support Team Lead
Vor 4 Tagen
We are seeking a highly skilled Senior Technical Specialist to lead our D365 F&O team at On. As part of our fast-paced and diverse environment, you will find yourself at the heart of a collaborative ecosystem where curious minds challenge and learn from one another.
The ideal candidate will possess deep technical expertise in D365 F&O, strong leadership skills, and a proven track record of building and managing high-performing support teams. Experience with D365 for Retail is a significant advantage.
Main ResponsibilitiesLeadership & Strategy:
- Develop and implement a comprehensive support strategy for D365 F&O.
- Lead and mentor a team of D365 F&O support analysts and administrators.
- Define and enforce service level agreements (SLAs) to ensure timely and effective support to end-users.
Global Operations:
- Design and implement a 24/7 global support model.
- Establish effective communication channels and escalation procedures.
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Tech Lead
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