D365 Support Team Lead

Vor 4 Tagen


Zürich, Zürich, Schweiz BoF Careers Vollzeit

We are seeking a highly skilled Senior Technical Specialist to lead our D365 F&O team at On. As part of our fast-paced and diverse environment, you will find yourself at the heart of a collaborative ecosystem where curious minds challenge and learn from one another.

The ideal candidate will possess deep technical expertise in D365 F&O, strong leadership skills, and a proven track record of building and managing high-performing support teams. Experience with D365 for Retail is a significant advantage.

Main Responsibilities

Leadership & Strategy:

  1. Develop and implement a comprehensive support strategy for D365 F&O.
  2. Lead and mentor a team of D365 F&O support analysts and administrators.
  3. Define and enforce service level agreements (SLAs) to ensure timely and effective support to end-users.

Global Operations:

  1. Design and implement a 24/7 global support model.
  2. Establish effective communication channels and escalation procedures.

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