team leader in store

vor 2 Wochen


Zürich, Zürich, Schweiz Gi Group SA Vollzeit
Job Mission:
Support store management in executing business strategy by being an active part of the sales force. Manage specific tasks such as CRM calling campaigns, prospect registration, and cross-selling action plans.

Main Responsibilities:

Clientelling:

- Master the Client Journey and support colleagues in creating customer emotion and desire.
- Engage existing and prospect clients as per weekly plans.
- Manage sensitive sales and after-sales situations.
- Ensure proper execution of CRM tasks and calling campaigns.
- Proactively analyze business KPIs and propose action plans.
- Deliver impeccable service in every phase of the client journey.
- Focus on developing and retaining existing clients and recruiting new ones.
- Participate in sales partnerships and OTO appointment routines.
Team Support:

- Serve as a point of reference for Client Advisors on store policies and procedures.
- Support the induction of new hires.
- Assist in allocating duties and scheduling shifts.
- Ensure adherence to safety and operational guidelines.
- Manage cash payments and the safety of goods.
- Participate in shipping, receiving, and cycle counts.
- Handle all sales and after-sales activities.
Visual Merchandising:

- Follow display guidelines and report relevant information to store management.
- Participate in operational tasks when necessary.
Key Competencies:

- Top performer in sales and KPIs.
- Team worker with a good sense of organization.
- Thorough understanding of store operations and CRM activities.
- Transparent and effective communicator.
- Strong understanding of performance KPIs and ability to execute action plans.

Branche:

Funktion:

Führungsperson: Ja

Anstellungsart: Festanstellung

Karrierestufe: Management

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