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Digital Transformation Leader

vor 2 Monaten


Zürich, Zürich, Schweiz Adobe Vollzeit

About the Opportunity

We are seeking a seasoned professional to join our team as a Director of Customer Value. This role will be responsible for guiding our largest and most strategic customers through their digital transformation journey with Adobe.

Key Responsibilities

  • Establish and maintain C-level relationships with customers to understand their key business objectives and critical metrics.
  • Act as the primary liaison between customer executives and Adobe teams, ensuring seamless communication and collaboration.
  • Develop and deliver compelling case presentations to drive value realization discussions with customers.
  • Map out customers' business processes and identify key use cases and business value drivers.
  • Assist customers in navigating internal organizational changes and implementing effective organizational change strategies.
  • Build customer advocacy for future marketing opportunities.

Requirements

  • Influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations.
  • Strong executive presence and presentation skills, comfortable collaborating with and speaking publicly to C-suite executives.
  • Self-starter comfortable initiating and leading programs within a fast-paced environment.
  • Focus on results, and strategic approach with an ability to build the future through effective customer engagement.
  • Collaborative and cross-functional approach, particularly with Sales, Customer Engineering & Customer Success, and other key partners.
  • Extensive confirmed experience in digital transformation, value consulting, value engineering, and/or a background in sophisticated technology delivery/transformation programs.
  • Proven understanding of how Marketing, Engineering, and Product teams function, particularly in the areas of Data Engineering, Personalization, and Customer Insights.
  • Fluency in English and German.

About Adobe

At Adobe, you will be immersed in an exceptional work environment that is committed to helping each other grow through ongoing feedback and collaboration. We are an equal opportunity employer and welcome applications from diverse candidates. Learn more about our vision and values.