Customer Solutions Manager

Vor 3 Tagen

Geneva, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit

- Demonstrable experience leading and programme managing complex, large scale, IT/technical/platform programmes
- Experience working with or managing large technical programs, particularly in the Public Sector.
- Experience in a customer facing role (either as a supplier, or delivering in a supplier-customer relationship inside an organisation)
- Ability to effectively deliver information and establish relationships at senior levels.
- Demonstrated leadership through influence

At Amazon Web Services (AWS) we are changing the future of IT. The Customer Solutions Manager (CSM) role is obsessed with supporting and accelerating our customers' cloud journeys to drive business value and citizen outcomes. You will work across AWS teams and apply your leadership and technical program management expertise to serve our most strategic Public Sector customers. You will play a key role in the account team, partnering with AWS sales, Solution Architecture, professional services, and AWS service teams to craft highly scalable, flexible and resilient cloud solutions (spanning technology, people and process) with robust delivery plans, thereby accelerating the rate of adoption of AWS in the Public Sector.

Key job responsibilities
You will collaborate with customers, sales, solutions architecture and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will evangelise the value of AWS cloud and influence your customers to allocate the appropriate leadership and resources to achieve their goals..

At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal. You are encouraged to think big, invent and take ownership on customer challenges.

You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

- Excellent written and verbal communication skills.
- Direct experience driving Cloud related initiatives
- Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment.
- Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change.
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- Strong organizational and troubleshooting skills with precise attention to detail

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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