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Service Management
vor 1 Monat
- Act as the single point of contact for all major incidents, ensuring timely and effective resolution to all issues
- Develop and maintain strong relationships with key stakeholders, service providers, and internal teams to ensure effective communication and collaboration in the incident and problem management.
- Manage incident communications to internal and external users.
- Conduct Root Cause Analysis (RCA) for all major incidents while collaborating with the engineering and operations teams that contributed to or were impacted by the incident to ensure the underlying problems and corrective actions are identified and addressed promptly.
- Continuously monitor and improve the effectiveness of the Major Incident and Problem Management process through metrics, KPIs, and regular reporting to management.
- 4 years of experience in Major Incident and Problem Management.
- ITIL Foundation certification is preferred.
- Proven track record in crisis management and the ability to influence and collaborate with colleagues across teams
- Experience with the needs of operating a 24/7 platform.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Comfortable in dealing with change and complexity.
- Self-confident enough to challenge the status quo and receive feedback.
- Working experience with tools like ServiceNow, Jira, Opsgenie, Datadog, GitHub, Confluence, or other similar tools.
- We value a safe work culture - founded in respect, kindness, and the right to fail.
- We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate
- Work-life balance - a healthy work-life balance is very important at Sonar.
- Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success We're happy to support all employees in this journey if desired.
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Service Management
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1215 Geneva 15, Schweiz SonarSource SA VollzeitSonar’s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver...
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1215 Geneva 15, Schweiz SonarSource SA VollzeitSonar’s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver...
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1215 Geneva 15, Schweiz SonarSource SA VollzeitSonar’s industry leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver...
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vor 1 Monat
1215 Geneva 15, Schweiz SonarSource SA VollzeitSonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...
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vor 4 Wochen
1215 Geneva 15, Schweiz SonarSource SA VollzeitSonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...
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