CRM Coordinator

**CRM Coordinator**

Geneva / Plan les Ouates

Permanent Contract

Through our universe, our collaborators from different horizons share a common objective: the ongoing quest for excellence driven by the outstanding abilities and commitment of the women and men who work in our Maison. As a House of Connoisseurs in Haute Horlogerie, Vacheron Constantin has, at no time in its >267-year history, ever stopped creating, enhancing, and reinventing itself.

Be One Of Not Many

Integrated within CRM and Digital teams, the CRM coordinator is in charge of implementing the operational aspects of Vacheron Constantin’s customer acquisition and retention strategy. Working closely with markets and headquarter team, he/she is key point of contact for communication and clienteling topics.

Join our International CRM team

**How will you make the difference?**

Global CRM coordination (55%)
- Support CRM team for client intelligence projects and customer acquisition strategy
- Coordinate operational diffusion of our international direct marketing campaigns (guidelines, targeting, execution ) and measure results by tracking ROI and suggest action plans
- Work closely with the Client Data Analyst to instigate CRM analyses and disseminate insights with dedicated reporting tools
- Follow-up with markets on their client performance KPIs with a high focus on Asia and US markets (two strategic regions for the Maison)
- Follow up with cross-functional departments, mainly IT, Aftersales and Retail at an international level to support CRM projects implementation and day to day operations
- Support the One Network strategy by supporting markets on the client data capture and activation in external boutiques
- Help CRM Manager in the Global CRC Strategy implementation

Elevate programme support (35%)
- Participate to test sessions on Salesforce releases
- Support CRM Manager on the programme Crews (Salesforce in CRCs)
- Lead the implementation and the follow-up on the clienteling app (China and Rest of the World)
- Support markets on the usage of Salesforce tools
- Support CRM Specialist on the set-up and monitoring of the client journeys
- Develop automated journeys on Asian digital platforms (Kakao, Line and WhatsApp)

Asia & US CRM coordination and Digital Development (10%)
- Help Asia & US regions to implement CRM strategy and reporting tools
- Establish strong collaboration with China & US on specific projects

**Our benefits**:
Generous holidays

Health & Wellness

Socially engaged

Flexible working hours

Quality workplace

Tasty company restaurant

Training & learning programs

**The hiring process**:
Step 3: Final round

Step 1: Video Interview + Predictive Index

Step 2: Interview with Talent Acquisition Team and Hiring Manager (+Technical assessment)

Interested? Join us #WeAreWaitingForYou

Type d'emploi : Temps plein

Salaire : CHF85'000.00 à CHF120'000.00 par an

Avantages:

- Congé parental payé
- Congé pour bénévolat
- Congé sabbatique
- Événements d'entreprise
- Nourriture gratuite ou à prix réduit
- Participation aux primes d'assurance maladie
- Programme bien-être
- Programme de mentoring pour les employés
- Programmes de formation continue
- Réduction pour les employés
- Subvention pour l'utilisation des transports publics
- Travail à domicile

Programmation:

- Du Lundi au Vendredi

Types de primes et de gratifications:

- Prime de performance