Retail and Consumer Goods Functional Lead

vor 2 Wochen

Morges, Schweiz Salesforce Vollzeit

Job Category

Customer Success Group

Job Details

At Salesforce, there is nothing more important than the success of our customers Salesforce Professional Services, operating in the Salesforce Customer Success Group (CSG) are a team of trusted advisers, fundamental to the success of our customers. We help customers unleash the full power of Salesforce, find and implement solutions, and provide mentorship on how to improve value from our platform.

Our team is growing, and we are looking for a Functional Lead with an International remit (EMEA, APAC & LATAM) as part of our new Consumer Goods practice, based in the UK.

Role Description

This role is dedicated to Consumer Goods Cloud implementations in the International region (EMEA, APAC & LATAM), a product focusing on Retail/Consumer Goods companies, including Trade Promotion Management (TPM) and Retail Execution.

You will assist enterprise customers in these regions migrating to Consumer Goods Cloud with Retail Execution and/or TPM. This will include an amount of pre-sales consulting, where you help build the vision, processes and change journey for these customers.

Together with our technical team members you will figure out how requirements can be met that are not present out of the box and make sure any configuration and/or customisation meets best practices in the Retail/CG industry.

In parallel you will be monitoring, coaching and be a functional escalation point for running projects within the region, again using your knowledge of the Retail/CG industry to make sure customer implementations are fit for purpose.

**Responsibilities**:
Lead customers on their process and business challenges ensuring balanced, scalable CG Cloud implementations that meet and exceed customer needs

Consult with customers on to-be processes once they move their Retail Execution/TPM processes to CGCloud

Roadmap development for customers that will be running long term implementations in many divisions/countries and develop realistic implementation/migration phasing and timings.

Understand and present high-level overviews of the Salesforce CG Cloud functionality and features

Be a conduit for the region and various teams working in services towards the product development team

Travel time depends on customer needs and always in alignment with your personal possibilities

Minimum qualifications

Deep functional and business knowledge of CG/Retail industries/verticals

Experience within the Consumer Packaged Goods/Fast Moving Consumer Goods space, particularly with a front office focus in both B2B and B2C domains. These include consumer marketing and digital engagement, consumer care, retail execution, trade promotion management, distributor management, supplier relationship management

An individual with effective communication skills across a variety of audiences and situations

Full professional proficiency in English

Preferred Requirements

Ability to coach and influence internal and customer partners and project members

Business Process analysis and design background

Good experience with software implementation lifecycle with ability to support project planning

One or more local languages like French, German or Spanish.

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

**Salesforce is built on a set of four core values**: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including

being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
- LI-Y

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