Executive Information Technology Support Technician

Vor 2 Tagen

Zug, Schweiz Galderma Vollzeit

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients and the healthcare professionals we serve every day. We aim to empower each employee and to promote their personal growth all the while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create unparalleled, direct impact.

**Job Description**:
Mission
- Primarily focusing on the Galderma C-suite (approximately 60%) and be their dedicated IT support
- Provide support to other end-users on site (approximately 40%)
- Identify, troubleshoot, and resolve all IT issues for the Galderma C-suite
- Be the dedicated IT support for the Galderma C-suite
- Communicate and educate the Galderma C-suite and administrative staff on all IT changes and introduction of new technology

Responsibilities

Be the Single Point of Contact (SPOC) dedicated IT support:

- Supporting the Galderma C-suite and the end-users

Provide in person support for all IT devices and solutions
- Technical support of all IT devices and solutions used by the C-suite
- In person and remote support provided by this role
- IT Onboarding & Offboarding for C-suite and CEO- direct reports
- Communication and follow up of all in-progress issues
- Act as an ambassador of Galderma technology portfolio
- Customer service and proactive support activities

Identify, troubleshoot and resolve all IT issues
- Identify, analysis and resolve IT issues for all devices and solutions
- Troubleshoot and conduct root cause analysis to ensure continual improvement
- Communicate issues and resolutions to the IT global support organization and IT leadership
- Escalate to the required teams in an appropriate manner for issues not resolved

Communicate and educate on administrative staff on all IT changes and introduction of new technology:

- Provide communication on all upcoming changes in Galderma technology
- Provide one on one training on technology as needed
- Conduct group training on new or efficiency IT opportunities for the C-suite
- Provide weekly reporting of incidents and support activities

Be an active member of the IT support organization:

- Participate in IT strategy and planning sessions
- Provide insight and ideas for IT support continual improvement
- Conduct process improvement sessions to drive better collaboration and technology solutions

Support and back up: provide back-up for the Executive Technology Support Expert as required
- Assist in ad-hoc tasks/projects as assigned

**Requirements**:

- Degree in Computer Science or Information System or equivalent
- 5 to 10 years minimum of professional experience in the IS/IT field. A significant experience in the Life Sciences industry would be a plus.
- Ability to act as a trusted IT partner
- Strong problem solving and root cause skills
- Strong interpersonal skills, active listening and supportive
- Very good communicator with the ability to work in a high-pressure environment
- Ability to work in matrix organization
- Language: fluent in English, German & French would be a plus
- Ability to travel up to 20%

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