Lead, Business Engagement Services and Digital

vor 2 Monaten

Genf GE, Schweiz World Economic Forum LLC Vollzeit

Please Note: This role requires the ability to work on site 3 days per week per company policy._

The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world.

As a membership organization, the Forum, engages businesses in projects and initiatives - online and offline - to address industry, regional and systemic issues.

Why we are recruiting

The World Economic Forum Business Strategy and Partner Services team is a central unit supporting the engagement journey of over 850 global and regional

Partners

across

industries
- We are seeking a highly skilled and experienced Lead to drive innovation and digital transformation of the Partner journey and improve the quality, consistency, and overall effectiveness of Partner engagement. The Lead will report into the Head of Engagement Services and Digital Transformation.

In this role, you will:

- Digital Transformation & Innovation:

- Leading and executing the digital transformation strategy for the Business Support function to enhance the quality, efficiency, and scalability of services provided to partners.
- Implementing new technologies and processes to improve the overall partner engagement journey.
- Scale Business Support:

- Overseeing and optimizing the customer (partner) support operations to ensure they are efficient and sustainable.
- Driving business process improvements and standardizing procedures towards self-service and enhancing the customer support experience across all Partner-facing teams, e.g., account management and business development
- Stakeholder Engagement and Communication:

- Developing and promoting materials, e.g., intranet guides/workshops, that support team projects and initiatives while maintaining effective communication with internal and external stakeholders, including senior leadership.
- Enhanced customer (partner) support experience and satisfaction.
- Successful, on-time implementation of digital transformation initiatives.
- High-quality business analysis and documentation, e.g., partner engagement standard operating procedures.
- Proactive management of stakeholder requests and senior leadership communication.
- Impactful partner engagement content, e.g., guides and workshops, aligned with organizational goals to drive adoption.
- Ability to establish and nurture great collaboration across Business,
- Centres
and Technology teams.

Preferred qualifications and experience:

- Bachelor’s or advanced degree preferred; certifications in Business, Project Management, or relevant fields are a plus.
- 7+ years in project management, digital transformation, customer support, or business analysis.
- Proven problem-solving skills, with the ability to navigate ambiguity and complexity.
- Exceptional communication and stakeholder management abilities, especially with senior leadership.
- Proficiency in Salesforce, Microsoft Office, Confluence/Jira and methodologies or frameworks (e.g., Agile, Lean, Six Sigma).

Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change

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