Service Desk Coordinator
vor 4 Monaten
Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.
**Key Deliverables**:
Leader of the Service Desk Team for the coordination of the IT support team.
**Core Responsibilities**:
- Develop internal IT customer services attitude
- Coordinate the follow up of the support activities of the team
- Plan and check the daily job of the Service desk technicians
- Coaching the team regarding issues/incident/request
- Translate global standards and directives into local actions
- Ensure VIP service support
- Prepare reports to IT Manager about Service Desk performance
- Manage communication about scheduled downtime or incident on systems
- Collaborate with business counterpart to ensure respect of the corporate guideline
**Functional Skills & Competencies**:
- Very good communication skills
- Good Organizational skills
- Ability to manage and motivate the Team
- Resistance to the stress
- Ability to negotiate
- Capacity to manage priority
**Primary Qualifications (education / experience)**:
- Very good knowledge of informatics (workstation, servers, network, Windows)
- Proved experience of min. 5 year in IT support Team in medium and large organizations
- Previous responsibilities of Team Leader
- Knowledge of IT support ticketing systems
- ITIL certification
- French proficient, English at least B2 level fluency
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