ITS Service Desk Analyst

vor 3 Wochen


Genf, Schweiz TN Switzerland Vollzeit

Work Hours/Schedule: Flexible work schedules up to 20 hours per week during hours of 7:45am – 6:00pm Monday through Friday

Primary purpose of position: Provide technical hardware, software, and connectivity problem resolution over the phone, by email, or in person to the campus community under supervision of the Service Desk Manager.

Duties and responsibilities:

  1. Clearly communicate technical solutions in a user-friendly, professional manner
  2. Provide excellent customer service and ownership of technical support issues
  3. Log and track tickets using service desk management software and maintain up-to-date ticket records and related documentation
  4. Write knowledgebase articles for common problems
  5. Meet or exceed established objectives for time to first response, time to resolution, and customer satisfaction

Knowledge, skills and abilities required:

  1. Experience working with Microsoft Windows, Microsoft 365, PC hardware and software
  2. Ability to work independently
  3. Genuine desire to learn is essential

Additional Information: Great place to learn and gain IT experience. Stop by the ITS Service Desk (S&E 121) for more details and for an application.

#J-18808-Ljbffr
  • Coordinateur Service Desk

    vor 10 Stunden


    Genf, Genf, Schweiz EVERIENCE Vollzeit

    du posteType de contrat : [CDI/CDD]Rattachement : Service Gouvernance SI, Service DeskContexte du poste :Nous recherchons un(e) Coordinateur(trice) du Service Desk pour superviser et assurer la qualité des prestations du Service Desk, en garantissant leur alignement avec les objectifs stratégiques de l'entreprise.Missions principales :Contrôle de la...


  • Genf, Genf, Schweiz Hunter Bond Vollzeit

    At Hunter Bond, we are seeking a skilled Middle Office Analyst to join our fuel desk team.This is a newly formed position within a growing business, offering an exciting opportunity for a motivated individual to make a significant impact.The successful candidate will provide fast and accurate processing of transactions to the front office team, verifying...


  • 1204 Genf, GE, Schweiz Umanova SA Vollzeit

    Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions. **Key Deliverables**: Leader of the Service Desk Team for the coordination of the IT support team. **Core Responsibilities**: - Develop internal IT customer services attitude - Coordinate the follow up of the...

  • Middle Office Analyst

    vor 1 Woche


    Genf, Schweiz Hunter Bond Vollzeit

    My leading Financial Services client are looking for a talented and motivated Middle Office Analyst to join their fuel desk. You'll provide the front office team with fast and accurate processing of transactions. You'll verify trades, deal with different departments and resolve any issues that may arise.You'll also manage any operational risks resulting from...


  • Genf, Genf, Schweiz Tbwa ChiatDay Inc Vollzeit

    We are seeking an experienced Middle Office Operations Analyst to join our team in Singapore. The ideal candidate will possess a keen analytical mind, excellent attention to detail, and strong interpersonal skills.Key ResponsibilitiesProcess trade allocations and bookings as requiredEnsure trade flow is accurately processed across all systemsSupport data...

  • ITS Network Intern

    Vor 7 Tagen


    Genf, Genf, Schweiz Geneva College Vollzeit

    Work Hours/Schedule: Up to 30 hours per week, flexible schedule Primary purpose of position: Install, test and provide training for new network. Duties and responsibilities: 1. Complete network installation training 2. Place network components on property and asset management lists 3. Install wireless access points and switches, assisting with configuration...


  • Genf, Schweiz TN Switzerland Vollzeit

    Social network you want to login/join with:Job ID: 11991Department: INFOTECOrganization Unit: TMSLocation: GenevaContract type: Fixed TermThe recruitment process for General Service positions is subject to local recruitment regulations and Article 4.3 of the ILO Staff Regulations. The ILO may only offer a contract to persons who have a valid residency status...


  • Genf, Genf, Schweiz Massage Envy Franchising, LLC Vollzeit

    About This RoleWe are seeking a highly skilled Front Desk Sales Associate to join our team at Massage Envy. As a key member of our staff, you will be responsible for creating a warm and welcoming environment for our guests.Key Responsibilities:Welcome and greet guests warmly and professionally.Manage front desk operations, including answering phone calls,...


  • Genf, Schweiz Hunter Bond Vollzeit

    My leading Financial Services client are looking for a talented and motivated Middle Office Analyst to join their fuel desk. You'll provide the front office team with fast and accurate processing of transactions. You'll verify trades, deal with different departments and resolve any issues that may arise.You'll also manage any operational risks resulting from...


  • Genf, Genf, Schweiz Pb Santander Vollzeit

    Pb Santander seeks a highly skilled Front Desk Operations Coordinator to join its team.Job DescriptionThe successful candidate will be responsible for providing exceptional administrative support, ensuring the smooth operation of our reception area, and maintaining a clean and organized workspace.In this role, you will welcome visitors, manage meeting room...


  • Genf, Schweiz NP Group Vollzeit

    OverviewLeading Global Investment Manager experiencing significant business growth and has created a new opportunity for a Desk Quant/Strat.Supporting the Trading Desks, you will work alongside Interest Rate and FX Traders, helping them understand Risk/PnL, discussing and developing Trading Tools (Excel, Python) and using/enhancing the existing analytics...


  • Genf, Schweiz Massage Envy Franchising, LLC Vollzeit

    OverviewPosition OverviewThe Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and...


  • Genf, Genf, Schweiz TN Switzerland Vollzeit

    The role of a Senior Quantitative Analyst, Market Analysis is to provide in-depth market analysis and trading tools support to the Trading Desk.This position represents an excellent opportunity for a skilled Quant to work closely with Interest Rate and FX Traders, gaining insights into how these markets operate and developing trading tools / analysis.Main...


  • Genf, Schweiz TN Switzerland Vollzeit

    Bunge, a global market leader in the food, feed, and fuel industry, is seeking an Energy Trading Analyst to join the Energy Trading desk in Geneva. This is an extraordinary opportunity to join an industry giant where your expertise and strategic acumen will shape the trading landscape.As the Energy Trading Analyst, you will have the exciting opportunity to...

  • Front Desk Manager

    Vor 7 Tagen


    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    JOB PURPOSE The Front Desk Manager supervises the Guest Service Agents and Bell Boy team in order to provide personalized service and first contact resolutions to guests' issues, while running the operation of the Reception - Guest Service desk. KEY ACCOUNTABILITIES • Leading the Front Desk Team, by liaising with Guest Relations Director and...


  • Genf, Schweiz TN Switzerland Vollzeit

    Assistant(e) au Service Desk informatique, GenevaPeuvent participer:Les candidats/tes internes du BIT, en accord avec les paragraphes 31 et 32 de l'annexe I du Statut du personnel.Les candidats/tes ayant plus de cinq années de services continu au sein de l'organisation sont également éligibles, et sont encouragé(e)s à postuler. Une attention...

  • Quant Risk Analyst

    vor 2 Stunden


    Genf, Schweiz Trafigura Vollzeit

    Main Purpose: Trafigura Group’s gas/LNG, power and carbon trading division is looking for an experienced quantitative analyst to oversee and provide independent validation of complex valuation models as well as build tools to help support the deals desk reporting teams.As a Quantitative Deals Desk Analyst, you will play a critical role in providing risk...


  • Genf, Schweiz TOTAL Deutschland GmbH Vollzeit

    TotalEnergies is a global integrated energy company that produces and markets energies: oil and biofuels, natural gas and green gases, renewables and electricity. Our more than 100,000 employees are committed to provide as many people as possible with energy that is more reliable, more affordable and more sustainable. Active in about 120 countries,...


  • Genf, Genf, Schweiz Tbwa ChiatDay Inc Vollzeit

    We are seeking a highly motivated Middle Office Operations Analyst to join our team in Singapore. The ideal candidate will possess excellent problem-solving skills, a keen analytical mind, and strong interpersonal abilities.Key ResponsibilitiesAssist with trade confirmations, static data management, and trade allocationsWork closely with trading desk, PMs,...


  • Genf, Genf, Schweiz Lombard Odier Vollzeit

    Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.We have grown stronger...