Head of Ticketing

vor 3 Wochen

Lausanne, Schweiz INTERNATIONAL OLYMPIC COMMITTEE Vollzeit

Department: Television & Marketing Services SA
Location: Lausanne, Switzerland
**Contract Type: Open-ended**
Activity Level: 100%
Entry date: 01.02.2023

As a Head of Ticketing, you will oversee the successful implementation of all Games’ Ticketing Programs by the OCOGs, orchestrating effective collaboration between OCOGs, Stakeholders and Providers to achieve fulfilment objectives and commercial targets.

**Main responsibilities**

Supports the VP of HAT define and implement the IOC’s Ticketing commercial, systems and fulfilment objectives within the IOC and with the OCOGs, Stakeholders and third-party Providers.
- Manages the day to day relationships with all Games’ Ticketing Program senior leadership teams within the OCOGs, Stakeholders and appointed Providers.
- Oversees and guides each OCOG to define and implement their specific ticketing Business Plans which meet requirements, including defined system, product, and delivery objectives.
- Ensures these plans are transversally integrated with other internal and external Games’ Business Plans, always aligned with HAT’s strategic plan.
- Enables achieving optimal ticketing revenues per each Games which meets commercial targets while also being balanced within each Games’ unique local context and market conditions tied to new revenue opportunities.

Works closely with the OCOGs’ Ticketing leadership teams to:

- Oversee the selection procedures, definition of requirements, and considerations of Ticketing Provider(s).
- Define the overarching roles and responsibilities between the OCOGs, Provider(s) and IOC to ensure effective transversal collaboration for each Games.
- Ensure the delivery of contractual requirements, service levels and all requirements for all Games.
- Manages the ongoing relationship with the IOC/OCOGs’ chosen Ticketing Provider(s) fostering close collaboration to achieve common goals, including:

- overseeing that commercial targets and interests are met across Games
- overseeing that the solutions integrate with and support the IOC’s digital engagement strategies
- ensuring IOCs’ and Provider(s)’ specific commitments are duly upheld
- ensuring continuity and quality of products and services Games to Games
- enabling long term opportunities with TOPs/RHBs and other Stakeholders
- ensure consistent and high-quality rights delivery for all Stakeholders including the establishment and implementation of policies, priorities, and service levels, fully aligned with IOC’s client representatives.
- Enables and leads the implementation of a global ticket sales and digital distribution model making available all Games’ tickets worldwide.
- Oversees and supports the OCOGs’ and Ticketing Provider(s)’ provision of innovative and relevant products and services for all Stakeholders and Fans by staying abreast of industry trends, market/stakeholder needs.
- Oversees the OCOGs and Provider(s)’ successful ticketing operations and fulfilment with all Games, including global international sales and distributions channels via web, digital, box office, call center, etc.

Collaborates with internal OCOG and IOC internal teams to:

- ensure the generation and capturing of millions of Games’ Fans to be leveraged by the OCOGs and IOC for digital engagement plans (HAT, DE&M, DTI)
- implement a robust integrity and enforcement plan to protect the Ticketing business and mitigate risks for the IOC, OCOGs and its Stakeholders (Legal, Ethics, Games)
- support and enable IOC’s own ticketing needs at the Games effectively (TMS, Events)
- optimally manage venue seating bowl assets and their allocations, usage (Games, OBS, Client teams)
- align and integrate ticketing technology solutions with the IOC’s tech infrastructure (DTI, DE&M)
- effectively manage a ticketing budget and yearly P&L (Finance)
- managing a team with references to the planning/delivery/operations as well as systems and solutions business processes.

Support and work in close collaboration with the Hospitality team to:

- Create and deliver a joint strategy to further enhance the value creations and commercial opportunities for Hospitality and Ticketing
- Align mutual interests and foster strong teamwork in achieving the Unit’s goals.
- Leverage shared resources

**Our requirements**
- MBA or University undergraduate degree in business, marketing, digital/technology
- Excellent written and communication skills with ability to thrive in a fast paced, team-oriented environment
- Fluency in English, with excellent command of French an advantage
- Willingness and ability to respectfully navigate diverse cultural, programmatic, and regulatory environments
- Excellent command of the corporate tools and ability to follow the internal user rules
- Strong and proven experience in leading commercial ticketing programs for global events or tech companies
- Exceptional understanding of current ticketing industry business, systems, sales and marketing landscape
- Experience wo

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