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Data Center Operations Technician
vor 4 Monaten
Understanding of basic computer hardware architecture
- Hardware parts identification
- Basic knowledge of networking infrastructure: cabling and networking equipment identification
- Strong Communication Skills
- Passionate about IT infrastructure and hardware
- This position also has a physical component requiring the ability to lift & rack equipment up to 40lbs (18kg); it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
As a Data Center Operations Technician you will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to hardware (Motherboard, RAM, CPU, GPU, etc) and networking (Link Down, Optics Replacements, Switch Replacements, etc). At all times you will be working with experienced Data Technicians or on defined directed workflows.
Key job responsibilities
**Problem Solving**:
- Maintain a high level of system reliability by resolving trouble tickets efficiently
- Technical troubleshooter for hardware problems
**Technical**:
- Troubleshoot technical issues on various platforms by following instructions and standard operation procedures
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Center power & cooling events
**Operations**:
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Resolve trouble tickets for hardware devices in your region
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Enforcing Amazons Security Best Practices
- Interact with third party vendors & contractors
- Engage with Remote Hands & Eyes
Zurich, ZH, CHE
- Hardware troubleshooting knowledge
- Knowledge on Data Center industry is advantageous
