Data Center Technician Manager

Vor 3 Tagen

Zurich, Schweiz Microsoft Vollzeit

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

COICareers

**Responsibilities**:
**Responsibilities**
- Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
- Accountable for overall data center service compliance and quality.
- Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
- Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
- Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
- Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
- Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
- Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
- Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
- Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
- Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
- Embody our culture and values.

**Qualifications**:
**Required Qualifications**
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.
- 1+ year(s) experience directing, supervising, or managing others.

**_
Background Check Requirements:_**

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following
**_Preferred Qualifications:_**
- Associate degree in Computer Science or related field and/or equivalent work experience.
- 4+ years’ experience supporting IT equipment or related technology.
- 3+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center P

  • Data Center Technician Trainee

    vor 1 Woche

    Zurich, Schweiz Amazon Data Services Switzerland GmbH Vollzeit

    High school diploma or equivalent education - 18 years or older - Experience with Microsoft Office - Ability to work 40 hours/week. - Must be able to work 8 hour shifts as needed within 24x7 shift rotation. Amazon Web Services (AWS) is growing rapidly, and we are looking for Trainee Data Center Technicians (DCT) to join our expanding team as part of our...

  • Data Center Operations Technician

    vor 3 Wochen

    Zurich, Schweiz Amazon Data Services Switzerland GmbH Vollzeit

    Understanding of basic computer hardware architecture - Hardware parts identification - Basic knowledge of networking infrastructure: cabling and networking equipment identification - Strong Communication Skills - Passionate about IT infrastructure and hardware - This position also has a physical component requiring the ability to lift & rack equipment up to...

  • Data Center Operations Technician

    vor 3 Wochen

    Zurich, Schweiz Amazon Data Services Switzerland GmbH Vollzeit

    Understanding of basic computer hardware architecture - Hardware parts identification - Basic knowledge of networking infrastructure: cabling and networking equipment identification - Strong Communication Skills - Passionate about IT infrastructure and hardware - This position also has a physical component requiring the ability to lift & rack equipment up to...

  • Data Center Technician

    vor 1 Woche

    Zurich, Schweiz Amazon Data Services Switzerland GmbH Vollzeit

    IT hardware troubleshooting related experience - Completed formal education/apprenticeship or training in IT related field We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not...

  • Data Center Manager

    vor 2 Wochen

    Zurich, Schweiz Amazon Data Services Switzerland GmbH Vollzeit

    Please not that Data Center experience is not required, it will be a plus. - 4+ years of experience in Data Center Operations or similar roles. - 3+ years building strong, successful technical teams in a similar culture. - Team, organizational and planning skills, as well as stringent time management skills to balance workloads in a complex and dynamic...

  • Data Center Technician

    vor 4 Wochen

    Zurich, Schweiz Amazon Data Services Swz GmbH Vollzeit

    While it is a plus if you have the skills mentioned below, it is ok if you don’t meet some of the requirements. As long as you are Passionate about IT infrastructure and hardware, and want to learn and be curious to improve your skills, we are happy to invest in your training and mentorship. - Understanding of Linux/Unix Administration - Server Hardware...

  • Data Center Technician

    vor 2 Monaten

    Zurich, Schweiz Microsoft Vollzeit

    **Business Function Overview**: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Datacenter Technician** (DCT). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I...

  • Data Center Technician

    vor 2 Monaten

    Zurich, Schweiz Digital Realty Vollzeit

    **Your role** The responsibility of the Data Center Technician is to support the 24x7 uptime of services provided to hyperscale and colocation customers. This is achieved by operation of the technical infrastructure including mechanical, electrical, BMS, security, fire detection and suppression, and power generation systems. In parallel to the above is the...

  • Data Center Technician

    vor 2 Monaten

    Zurich, Schweiz Microsoft Vollzeit

    As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our...

  • Data Center Technician

    vor 2 Monaten

    Zurich, Schweiz Microsoft Vollzeit

    As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our...

  • Data Center Technician

    vor 2 Wochen

    Zurich, Schweiz Microsoft Vollzeit

    As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our...

  • Data Center Technician

    vor 7 Stunden

    Zurich, Schweiz Microsoft Vollzeit

    As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our...

  • Data Center Technician

    vor 7 Stunden

    Zurich, Schweiz Microsoft Vollzeit

    As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our...

  • Data Center Technician

    vor 3 Wochen

    Zurich, Schweiz Oracle Vollzeit

    Data Center Technician-230001NI **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of...

  • Data Center Technician

    vor 4 Wochen

    Zurich, Schweiz Oracle Vollzeit

    Data Center Technician-230001N7 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of...

  • Data Center Technician

    vor 4 Wochen

    Zurich, Schweiz Oracle Vollzeit

    Data Center Technician-230001NC **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of...

  • Data Center Technician

    vor 3 Wochen

    Zurich, Schweiz Oracle Vollzeit

    Data Center Technician-230001NI **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of...

  • Data Center Technician

    vor 3 Wochen

    Zurich, Schweiz Microsoft Vollzeit

    As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding...

  • Data Center Engineering Operations Technician

    vor 2 Wochen

    Zurich, Schweiz Amazon Data Services Switzerland GmbH Vollzeit

    holder of a Certification or Associate's degree in mechanical/electrical engineering or similar technical/trade school program (HVAC, electrician, facilities maintenance, or similar) with a graduation date of 2021-2022. OR - Freshly graduated from a Bachelor’s Degree in mechanical/electrical engineering or similar Amazon Web Services (AWS) is growing...

  • Data Center Technician

    vor 3 Wochen

    Zurich, Schweiz Digital Realty Vollzeit

    **Your role** The responsibility of the Data Center Technician (DCT) is to support the 24x7 uptime of services provided to hyperscale and colocation customers. This is achieved by operation of the technical infrastructure including mechanical, electrical, BMS, security, fire detection and suppression, and power generation systems. In parallel to the above...