Sales Account Manager in Banking

vor 2 Wochen

Aarau, Schweiz Thales Vollzeit

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

The Thales Group employs over 83,000 people worldwide, 850 of them in Switzerland. Thales' roots in Switzerland go back to the middle of the 19th century. Since then, we have become an authoritative and trend-setting provider of high-tech solutions, key technologies, systems and services in the fields of transport security, defence & security, satellite and space technology, and digital identity and security.

With Gemalto's solutions and competencies, Thales Digital Identity and Security offers an unrivalled portfolio of physical and digital identity and security solutions based on technologies such as biometrics, privacy and cybersecurity.

For the Banking & Payment Services division, we are looking for an experienced

**Sales Account Manager - 100% - (m/w/d) (Ref. Nr **R0226135)**

**in Aarau**

**#LI-HYBRID**

The Sales Account Manager will be responsible for maintaining and growing relationships with our key customers, ensure and optimize revenue generated for Thales DIS at its customers.. The Account Manager will work closely with the customer to ensure that they are getting the most value out of our products and services, and will work with internal teams to drive adoption and expansion of our products and services within the customer's organization.

**YOUR KEY RESPONSIBILITIES**

**Customer Management**
- As an Account Manager, you will be the main account owner and the first point of contact for newly won or existing Cards and Issuance services customers, and will be responsible for building strong relationships with our clients during Adopt, Expand and Renew sales cycles
- Build and maintain strong long-term relationships with all key stakeholders, including C-level and senior executives for the accounts under your scope
- Collaborate with Land Sales team to ensure optimal responsibility transition from the Land towards the Adopt phase of our customer engagements
- For newly won customers, you will be accountable for a successful customer onboarding journey by collaborating with internal teams to ensure fast project completions and maximize revenue generation
- Lead and manage critical conflict resolution, to ensure excellent customer service and experience with Thales
- As the Account Owner, and if applicable, you will collaborate with SaaS Expand peers to ensure that Thales meets the customer needs for all contracted products or services, in an unified point of view, and when necessary be the main escalation path in the account for conflict resolution
- Become the voice of customer, and provide feedback to internal teams in regards to the needs and recommendations on new products and services definition

**Engage**
- Work with the customer to identify areas for improvement, product and service enhancements that drive customer satisfaction, retention and trigger opportunities for sales expansion
- Collaborate with internal teams to meet customer expectations, and proactively propose to the customer better ways to use our Card products and Issuance Services, maximizing the value for both our customer and ourselves

**Drive Success**
- Responsible for developing, validating and following-up the Strategic Account Plans to ensure the achievement of quarterly and yearly business targets, in collaboration with SaaS Expand peer if applicable.
- This includes:

- Identifying and nurturing sales expansion opportunities within the current Cards and Issuance Services scope with our customers, until effective opportunity closing
- o Collaborating with Land Sales team in identifying and building a plan to up-sell opportunities for new products and services within the scope of your customer portfolio
- Accountable for the implementation of the Strategic Account Plans, you will collaborate with Thales teams to meet the objectives agreed and ensure customer satisfaction
- Report on key account metrics, in collaboration with SaaS Expand peer if applicable, to the Sales Management team for regular business reviews and follow up Account Strategic Plans
- Responsible for providing revenues forecasts through our CRM tool for the Cards & Issuance services contracted by our customers, and as well contribute to the project resources forecasts exercise

**Renew**
- Conduct periodic account health-checks, and when necessary conduct surveys, to proactively identify and address any potential risks to the relationship-Identify renewal risks and collaborate with interna

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