Service Delivery Manager

vor 3 Wochen

Zurich, Schweiz Hitachi Vantara Corporation Vollzeit

**Service Delivery Manager (M/F/x) - Zürich, Switzerland**

**Meet our Team**

We as Global Delivery (GD) are part of the Global Services Organization at Hitachi Vantara. Our task is the implementation of the various Hitachi infrastructure related solutions after the sale to our customers. The Service Delivery Manager works very closely with the Field Engineers and the Technical Consultants to jointly implement Hitachi solutions for our customers and looks after the customer in all service-related matters.

We collaborate as a team and cross-functionally to ensure the success of our customers. Our mostly international clients are active in all industries: telecommunications, banking & financial services, retail, pharmaceuticals, public sector, etc.

**The Role**

As Service Delivery Manager, you are the central person responsible for all contractually agreed services. Through your reliability and the trusting cooperation with customers and other departments at Hitachi Vantara, you will ensure a high level of customer satisfaction. In regular service meetings, the operation and service requirements for the Hitachi systems are discussed with our customers, topics that have arisen are dealt with and solutions are developed together with all parties involved.

The aim of the regular meetings is to optimally adapt the service infrastructure to the customer's needs, regardless of whether these are technical or organizational. To prevent problems, the Service Delivery Manager coordinates and supports the deployment and implementation of proactive Hitachi services.

Your responsibilities will include the responsible management, coordination and monitoring of professional service projects, including the financial aspects.

Duties also include managing operations teams where available and identifying additional customer needs to translate into new service opportunities.

**Responsibilities**
- Act as the customer's and the Hitachi Vantara account team's primary contact and escalation point for service delivery issues and questions for assigned Customer(s).
- Manage completion of preventive maintenance and provision of engineering changes and software updates for infrastructure contracted from Hitachi Vantara.
- Manage the resolution of all incidents relating to the Hitachi Vantara supported infrastructure including timely escalation to support groups and management.
- Coordinate activities to ensure root cause identification for incidents if required.
- Manage timely delivery and implementation of all other services contracted from Hitachi Vantara.
- Coordinate activities of the Hitachi Vantara project team to ensure successful completion of a project purchased from Hitachi Vantara.
- Maintain project status such as time, budget, scope, and quality including milestones to provide an accurate revenue schedule on a weekly basis.
- Coordinate the activities of third-parties supporting Hitachi Vantara at the customer.
- Identify opportunities for additional services and work with the Hitachi Vantara account team to progress those opportunities.

**Required Qualifications & Experience**
- At least 3-5 years of professional experience in the field of IT Service Management or Service Delivery Management
- Good knowledge around IT infrastructure such as Storage, Servers, Network, Converged or Hyperconverged, Hybrid Cloud, etc. and Project Management methodologies (PMI, PRINCE2).
- ITIL V4 knowledge or certification.
- Excellent communication skills including the capability to present yourself appropriately internally and externally at all customer levels.
- Ability to work unsupervised, with personal initiative and a sense of responsibility with high quality standards
- Business fluent in German and very good written and spoken language skills in English.
- Enjoy working with distributed teams including members from different countries.
- Ability to keep a cool head even in difficult situations and to act in a structured but also empathetic way.
- Leading people without having the management mandate (no personnel responsibility).
- Willingness to travel on business including overnight stay.

**Our Company**

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

**Our Values**

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to

  • Service Delivery Manager

    vor 4 Wochen

    Zurich, Schweiz Experis Vollzeit

    On behalf of our esteemed client, a multinational technology company, we are actively seeking a highly skilled Service Delivery Manager, who will play a pivotal role in maintaining our client's reputation for outstanding service delivery. Your mission will be to manage and enhance the delivery of their service, ensuring they are not only met, but exceed the...

  • Manager Service Delivery

    Vor 4 Tagen

    Zurich, Schweiz SR Technics Vollzeit

    As Manager Service Delivery, you are part of the IT Services leadership team and you play a pivotal role in further developing and managing the service portfolio in alignment with SRT’s business and IT strategy. Together with your team and the IT service providers you are responsible to develop, deliver and improve the IT services in support of our IT...

  • Service Delivery Manager/-in Mit Teamverantwortung

    Vor 4 Tagen

    Zurich, Schweiz Finanzdirektion Vollzeit

    Kantonales Steueramt **Service Delivery Manager/-in mit Teamverantwortung 100%**: Das Kantonale Steueramt sorgt für den korrekten Vollzug der Steuergesetze im Kanton Zürich. Du und deine über 750 künftigen Kolleginnen und Kollegen gewährleisten einen reibungslosen Ablauf. Wenn du dein Wissen in einem engagierten und dynamischen Umfeld einbringen...

  • Service Delivery Manager

    Vor 4 Tagen

    Zurich, Schweiz Hitachi Vantara Vollzeit

    Zurich, Switzerland **Function**: Digital Infrastructure **Requistion ID**: 1022467 **Job Type**: Service Delivery Manager (M/F/x) - Zürich, Switzerland Meet our Team We as Global Delivery (GD) are part of the Global Services Organization at Hitachi Vantara. Our task is the implementation of the various Hitachi infrastructure related solutions after...

  • Service Delivery Manager

    vor 4 Wochen

    Zurich, Schweiz Bornhauser People's Management Vollzeit

    Für unsere Kundin suchen wir eine zentrale Ansprechperson für operative Themen, mit Erfahrung im Service Delivery Management, Eigenverantwortung und einem guten Durchsetzungsvermögen. Unsere Kundin ist eine sehr erfolgreiche und stark wachsende Schweizer IT-Dienstleisterin aus dem Grossraum Zürich und zählt zu den besten Arbeitgebern der Schweiz. Die...

  • Service Delivery Manager(Security)

    vor 4 Wochen

    Zurich, Schweiz ROCKEN Vollzeit

    ROCKEN® ist in der digitalen Rekrutierung von Talenten und Experten aus dem Bereich IT Infrastruktur spezialisiert. Wir kollaborieren mit den spannendsten Service Providern, sprich IT Infrastrukturspezialisten und verfügen daher über ein grosses Netz an etablierten Unternehmungen. Damit sich unsere Partner erfolgreich entwickeln können, braucht es ein...

  • Global Digital Transformation Applications Service Delivery Manager

    vor 4 Wochen

    Zurich, Schweiz Hitachi Careers Vollzeit

    Description Hitachi Energy Transformers is seeking a Global Digital Transformation Applications Service Delivery Manager that can transform our business for marketing & sales, service, and overall experience for Hitachi Energy Customers. This role will focus on our Digital Transformation Strategy and Portfolio management as well as be responsible for the...

  • Client Solutions

    vor 4 Wochen

    Zurich, Schweiz Chain IQ Group Vollzeit

    Location: Zürich, CH- Date: Mar 24, 2023Chain IQ is an independent, global service company providing strategic, tactical and operational procurement for its clients. Chain IQ operates from its main centers - Zurich (headquarters), New York, London, Singapore, Bucharest and Mumbai / Pune - and is currently servicing more than 20 countries (including Germany,...

  • Agile Delivery Manager

    vor 4 Wochen

    Zurich, Schweiz Schroders Vollzeit

    **Schroders plc**, with headquarters in London, employs over 5500 talented people worldwide, operating in 37 different locations across Europe, the Americas, Asia, the Middle East and Africa, close to the markets in which we invest and close to our clients. Schroders has developed under stable ownership for over 200 years and long-term thinking governs our...

  • Service Delivery Manager in Der Security Branche

    vor 4 Wochen

    Zurich, Schweiz ROCKEN Vollzeit

    Unser ROCKEN Partner ist einer der führenden Schweizer Anbieter für Cyber Security Lösungen. Mit deren Geschäftsbereichen Consulting, System Integration und Managed Services deckt unser Partner das komplette Spektrum relevanter Cyber-Security-Dienstleistungen ab. Der ROCKEN Partner gehört mit rund 120 Fachspezialisten aus den unterschiedlichsten...

  • Delivery Director- Insurance Domain

    vor 4 Wochen

    Zurich, Schweiz EPAM Systems Vollzeit

    We are looking for a Delivery Director/Senior Director from insurance area to strengthen our Delivery Management Team to drive end-to-end client projects cooperating closely with our Account Managers and Business Development. To be successful in this role, you must be able to engage people, working fully autonomously, build your own strategy aligned to EPAM...

  • HR People Operations Delivery Leader

    vor 4 Wochen

    Zurich, Schweiz GE Vernova Human Resources Vollzeit

    **Job Description Summary**: **Summary**: In this role, you will be the strategic leader of the organization responsible for the delivery of People Operations services across the North, DACH & BeNeLux sub-region for GE Vernova. You will have full accountabilities for all HR Operations, Payroll and Benefits admin, service & delivery activities within the...

  • Security Delivery Manager

    vor 4 Wochen

    Zurich, Schweiz ROCKEN Vollzeit

    ROCKEN® ist in der digitalen Rekrutierung von Talenten und Experten aus dem Bereich IT Infrastruktur spezialisiert. Wir kollaborieren mit den spannendsten Service Providern, sprich IT Infrastrukturspezialisten und verfügen daher über ein grosses Netz an etablierten Unternehmungen. Damit sich unsere Partner erfolgreich entwickeln können, braucht es ein...

  • Enterprise Service Manager, Awsi-hcls

    vor 4 Wochen

    Zurich, Schweiz AWS EMEA SARL (Switzerland Branch) - G96 Vollzeit

    15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles. - Experience working with large multi-national bio-pharma organizations as the Consulting Services lead, Account and/or Relationship Manager - A proven track record of creating pipeline, closing deals and achieving bookings and revenue...

  • Service Delivery Koordinator

    vor 4 Wochen

    Zurich, Schweiz Global IT AG Vollzeit

    **Lust auf was Neues?** Als dynamisches IT-Systemhaus mit Sitz im Kanton Zürich und Bern, bieten wir Klein-, Mittel - und Großunternehmen individuelle Dienstleistungen sowie Gesamt-IT-Lösungen für die Bewältigung ihrer Anforderungen der Zukunft an. Viele neue Trends und Innovationen wie Big Data, Internet of Things (IoT), Industrie 4.0, Künstliche...

  • Client Delivery Manager Technology

    vor 4 Wochen

    Zurich, Schweiz Twincap GmbH Vollzeit

    Unsere Kundin verbindet Innovation und Swissness und hat sich so als IT-Partner der Wahl für führende Banken und Finanzdienstleister in der Schweiz etabliert. Die rund 250 Mitarbeitern schätzen Fairness, Verlässlichkeit und Offenheit. Flache Hierarchien und Agilität sorgen für schnelle Entscheidungswege und pragmatische Lösungen. Das mögen einige der...

  • (Assistant) Manager

    vor 3 Wochen

    Zurich, Schweiz KPMG-Switzerland Vollzeit

    **We are looking for a motivated, solution-oriented person who is eager to work and develop in the fast-paced consulting environment. By bringing your analytical and business skills to the table, you will support our financial services clients in future-proofing their risk functions.** (Assistant) Manager - Financial Services Risk Consulting Your...

  • Global Product Manager Advisory Services Operations

    vor 4 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Global Product Manager Advisory Services Operations_EMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Global Product Manager Advisory Services Operations

    vor 4 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Global Product Manager Advisory Services Operations_Americas**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...

  • Global Product Manager Advisory Services Operations

    vor 4 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Global Product Manager Advisory Services Operations_APAC**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...