Patient Engagement Manager

vor 3 Wochen

Home Office, Schweiz Pfizer Vollzeit

Patient Engagement Manager (M/F/d)

This is what you can look forward to:
Focus on patient experience by understanding needs of patients in the market to achieve better state of care through key stakeholder engagement. Helps improve the patient journey experience improvement and be the face of the patient support programs.

Work with Key stakeholders to understand patient needs: Externally (HCPs and Institutions) and/ or internally (Navigators, Sales, Patient Advocacy Leads, Medical, Marketing, PHI). Direct patient engagement would be limited to unbranded corporate communication (if permissible by local law). This is a non-sales customer facing position.

ROLE RESPONSIBILITIES
- Understand the patient journey and collect insights (xBU or BU specific) to identify hurdles and opportunities for partnerships to enhance patient experience
- Build solutions and initiatives tailored to the patient journey needs (close collaboration with XF-Brand Teams)
- Leverage technology to enable better patient experience
- Operationalize implementation of the programs, initiatives, internal process, ongoing oversight or follow-up
- Ensure close communication and partnership with key internal relevant colleagues: Medical, Marketing, Navigators, Sales, Patient Advocacy Leads, PHI

What you offer:

- University degree in science, economics or equivalent experience in pharmaceutical industry
- At least 3-4 years’ experience in similar role
- Omnichannel orchestration (Ability to orchestrate the omnichannel-customer-journey to create a seamless experience)
- Hybrid way of working - Strong capability how to work virtually
- Planning/organization skills
- Communication and presentation skills, good listening skills
- Proven ability to interact with external stakeholders
- In depth knowledge of health care system and access to products
- Increased awareness of compliance
- and risk management in healthcare
- Self-motivated, high level of independent and service oriented working attitude
- High digital understanding
- Knowledge and experience of Swiss RX pharma-marketing, healthcare and pharmaceutical environment
- Fluent German, good command of English, French is a plus
- Driver’s License

What we offer:

- An attractive overall employment package (compensation, vacation, pension) in a world-leading company
- An exciting, fast-paced environment
- Friendly, open and collaborative company culture
- Being part of a local as well as an interdisciplinary team
- Flexible working hours
- Opportunities to engage in social projects
- Company-paid health activity program
- Great growth
- and development opportunities
- Health programs for all employees
- The opportunity to engage in social projects

Convinced?

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