Manager Medical Doctors

vor 1 Monat


Bern, Schweiz Allianz Vollzeit

Manager Medical Doctors

**At Medi24**, we strive to provide our patients with the best possible telemedical care. Our Medical Team Managers are responsible for managing a team of highly skilled medical doctors, working closely with colleagues in Telemedical and Customer Care teams, to provide high standards of medical care. **What you do**
- Management of a team of medical doctors, ensuring best practice is applied in everything the team does, both clinical and operational.
- Develop and deliver on KPI targets to measure and enhance our customers experience with our medical teams
- Identify opportunities to enhance our client experience and increase profitability
- Continual monitoring and review of procedures, including system processes, and the introduction of necessary process enhancements.
- Continuous improvement of medical processes, working closely with our Medical Director
- Prioritise customer satisfaction and implement improvements to address customer inquiries, concerns, and feedback to enhance the overall customer experience.
- Managing the teams communications with client and customers
- Work closely with our workforce management team to optimise schedules for your team and for our clients
- Identify training and development requirements, both operational and clinical, and devise and implement strategies to address these needs.
- Collaborate with other functions to contribute positively to the overall success of Medi24.
- Foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores.
- Be an ambassador for our values while creating a high-performance culture.

**What you bring**
- Relevant medical background
- Demonstrated ability to effectively lead people, get results through others and provide coaching/constructive feedback.
- Possess a highly competent, entrepreneurial and forward thinking attitude. Has a passion for finding new ways to do routine tasks better.
- Demonstrated ability to build strong relationships at all levels of the organization

61003 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent.

Job ID 61003



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