Facilities Technician

**WE'RE HIRING - FACILITIES TECHNICIAN**

**ABOUT US**:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

**INGENUITY**:
**EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE’D ENCOURAGE YOU TO SHOW YOUR INGENUITY**

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

**JOB TITLE: FACILITIES TECHNICIAN**

**REPORTS INTO: CE TECHNICAL MANAGER**

**ABOUT THE ROLE**:
A Facilities Technician role working within the facilities management function of one of JLLʼs key Client portfolios.

The Facilities Technician is responsible for performing routine reactive and preventative building maintenance tasks. This can include tasks in one or more fields for example, carpentry, electrical, heating, ventilation, air conditioning, plumbing and fabric repairs. Delivering day to day support to ensure the smooth running of our facilities service providing exceptional customer experience within our Client sites.

**KEY RESPONSIBILITIES**:

- Work collaboratively with the on-site facilities team to ensure planned reactive and preventative tasks are complete
- Provide a first line fix and competency in terms of electrical, plumbing, heating, ventilation, air conditioning, kitchen power issues
- Perform fabric related repairs including handyman repairs, painting works, problems with conference rooms, interior furnishings, fixtures and equipment
- Conduct quality audits including furniture and equipment on a regular basis, logging all issues, ensuring actions are completed on time and in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA)
- Complete daily checks in line with the delivery of committed services
- Work closely with contractors and vendors on a regular basis, conducting risk assessments and following safety protocols, ensuring compliance
- Work with the internal Task system to keep track of all requested facilities work and close out actions according to Service Level Agreements
- Work collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service focused approach
- Make recommendations to leverage innovations whilst utilising technologies for the Client where required to improve site performance and maintenance practices
- Work as part of the multiservice team: supporting Facilities, Events, Mailroom and Moves, Adds and Changes (MAC) as needed
- Work in accordance with health and safety measures and promote best practice amongst colleagues, contractors and vendors
- Work as part of the sustainability drive to reduce utility consumption across the site

**WORKING LIFE**:

- On a daily basis you will be working across a large office site
- The main business language spoken in our offices is English. Knowledge of English and the local language is essential
- The role will be structured on a shift basis over a 5-day week
- On occasion you may be required to work weekends, late shifts or bank holidays, this will be arranged in advance and in accordance with the rota
- On occasion you will be required to be on call 24 hours a day in rotation with your colleagues
- On occasion you will be required to attend emergency call outs to ensure business continuity
- You may be required to work within another site on the contract within the same campus to cover team times off or as a change to the team on a permanent basis

**ABOUT YOU**:

- You have direct Facilities Maintenance experience (Minimum 2 years) in a technical role
- You have a technical qualification and/or trade licence
- You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance
- You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach
- You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
- You are open and have good communication skills
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