Retail Operations Coordinator

vor 15 Stunden

Lugano, Schweiz Philipp Plein Vollzeit

To support and to coordinate the operational activities related to the PHILIPP PLEIN in EU, according to the Corporate guidelines and policies/procedures, ensuring efficiency in the handling of goods, the care of the product, the timely and smoothly management of the stores’ back of house needs.
We are currently recruiting a Retail Operations Manager. As a member of the Global back-office team, you will be required to ensure and improve operational flow for in-store operations and ensure deep integration with internal IT.
Your mission
- Ensure the implementation of all stockroom management procedures in line with Corporate guidelines and with the Store Operation Manual, supervising them at all time.
- Train the Store Managers and the Stockroom Managers in relation to procedures and updates, making sure that they are fully adopted and respected.
- Ensure the cross-functional communication among all departments involved (Retail Operations, Retail Merchandising, Visual Merchandising and Event Team) in the support to stores, as well as the communication with the HQ Store Operations structure Store Services.
- Follow all the activities needed during the Store Openings, supporting in all the involved functions (Retail Merchandising dept., Visual Merchandising dept., etc.).
- Ensure correct and efficient handling of all the store needs with regard to Logistics, Transportation, Administration, Security, Facility Maintenance, Engineering and IT
- Supervise the preparation of packaging and stationery orders for each boutique
- Supervise the seasonal order for Fashion and Technical Uniforms to the Headquarters, based on guidelines and on local needs.
- Support the implementation and adaptation of new HQ/local retail projects to the relevant areas.
- Supervise the receiving and the management of the Visual Merchandiser Display Objects.
- Ensure the planning, the management and the control over all activities linked to End of season stock-taking of finished product and display objects, producing a relevant report in collaboration with the personnel responsible.
- Support the Store Managers and Stock Managers in the definitions of the layout of the stock rooms in collaboration with the technical office, positioning of goods in warehouses and optimization of spaces for stock both in the BOH and on the selling floor areas (drawers, cabinets), definition of the Special Areas both in the BOH and on the selling area.
- Control the stocks and KPI Operations (stolen, negatives, special stocks, transfers between stores, etc.) and to guarantee the sending of reports to the HQ.
- Deal with human logistics, information technology, customer service and finance and in store operations

Profil
- Proactive, self-motivated and customer-oriented
- Excellent communication and organization skills
- High attention to detail and IT flow understanding
- Strong management skills
- Organized, detail-oriented with love of trouble shooting and problem solving
- Capable of working under pressure and meeting short deadlines
- Able and willing to work in a cross functional manner; bringing multiple key project stakeholders together

Professional Requirements
- 3-5 years’ experience in retail including experience working in a boutique
- Knowledge of retail best practice and CRM
- Strong analytical skills; at ease with numbers (KPI)
- Willing to travel inside EU (up to 30%)

Language Skills Fluent in English (spoken and written)

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