Client Advisor

vor 4 Monaten

Gstaad, Schweiz Valentino Vollzeit

Client Advisor - Gstaad
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
**Objectives**:
Contribute to the store’s business through excellent clienteling and the achievement of KPI targets (conversion rate, cross-selling, AVT, upselling, strategic zoning).

**Responsibilities**:Client Relations**:

- Manage the client experience within the boutique.
- Create desire and emotional engagement with customers.
- Engage loyal and potential clients according to a weekly plan defined by store management.
- Deliver an impeccable luxury service throughout the entire customer journey (pre-sale, welcoming, understanding the client, product presentation, closing, and follow-up).
- Focus on client development, retention, and recruitment of new potential clients.
- Maximize all sales opportunities including walk-ins, private appointments, and phone consignments.
- Actively participate in one-on-one sales routines.

**Operations & Visual**:

- Handle all sales and post-sales activities (returns, end-of-season processes, repairs, complaints).
- Ensure proper product maintenance and sales floor restocking.
- Maintain a detailed knowledge of inventory across all categories to optimize replenishment and sales.
- Follow operational and administrative procedures diligently.
- Collaborate with the In-Store Visual Merchandising team to follow VM guidelines and provide feedback to store management.
- When no Operations figure is present, actively participate in operational tasks (shipping/receiving, etc.).

**Key Skills & Competencies**:

- Strong human touch and empathy, fostering meaningful connections with clients.
- Believe in and embody the brand's mission and values.
- Stay informed about global and local brand initiatives.
- Sales skills: respond to client needs and facilitate the sales process.
- Branding: enrich the client experience with brand storytelling and represent the brand's tone and values.
- Relationship-building: establish authentic connections with clients, adapting empathetically to each situation.
- Emotional intelligence: evoke emotions that positively influence client attitudes and behaviors.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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